Customer Service Center Manager

Gaithersburg Customer Service Center
Jul 14, 2017
Nov 22, 2017
Full Time
PD17-34 Friday, 14th July 2017 Housing Resources Gaithersburg Customer Service Center
Full Time
2 Year Degree

This position is responsible for the supervision and direction of Housing Choice Voucher (HCV) and Public Housing (PH) staff who engage in a variety of customer support and administrative functions. Will plan and manage the daily organizational structure of the work unit in a productive and efficient manner. This position is responsible for the management of the client recertification and certification process. Will provide compliance oversight for HUD funded programs including Family Self-Sufficiency, portability, and homeownership. Will conduct landlord orientations and execute HAP Contracts.

  • Requires a Bachelor's degree in Business, Social Service, Public Administration/Management or related field.
  • Requires a minimum of 5 years of progressive experience in subsidized housing.
  • Requires a minimum of 5 years of direct supervisory experience preferably in a housing environment. Supervisory experience in a union environment preferred.
  • Extensive knowledge of Federal, State and local laws and regulations pertaining to subsidized housing programs needed.
  • Working knowledge of the Housing Choice Voucher, Public Housing and/or other affordable housing programs required.
  • Must possess excellent written & oral communication skills.
  • Must be proficient in MS Office Suite.
  • Excellent interpersonal skills & the ability to deal with people tactfully & effectively.

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