Customer Support Analyst

Beltsville, Maryland
Aug 11, 2017
Sep 15, 2017
Career Level
Entry Level
Full Time

Looking for a career change or to restart your career?


IMS, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, & major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, & enjoying what we do. We have a relaxed, friendly work environment, where we respect employees’ personal & family time by providing flexibility and work-life balance. We design our positions to emphasize the strengths of each employee & encourage their professional growth. Add to that social events, casual dress, & no cubicles- that’s why many employees have stayed with us.

Join us as a Customer Support Analyst & see what makes IMS such a unique place to work!


As a Customer Support Analyst, you will:

  • Work with users to diagnose & correct technical support issues
  • Develop lasting client relationships by providing support & advice as needed
  • Analyze & test custom software systems
  • Develop documentation, training materials & help systems
  • Perform other client-support related duties as assigned

To be eligible for this position, you must meet the following requirements:

  • BA/BS in English, Bio, IT, Math, Social Science, or a related field from a U.S. DOE accredited institution with a 2.9+ GPA
  • 0-4 years of related experience
  • Proficiency with MS Office
  • Demonstrated strong verbal & written communication skills
  • Demonstrated ability to relay technical information to clients & users in layman terms
  • Demonstrated strong analytic & problem solving skills
  • Demonstrated customer service skills
  • Excellent attention to detail & organization skills
  • Must be able to multi-task, meet deadlines, & work within a team
  • Strong presentation skills preferred
  • Experience with databases a plus

If this sounds like the right position for your career, apply today at:  EOE/M/F/Disability/Vet

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