Senior Director of Operations
The Senior Project Engineer/Cross-Functional Teams Director reports directly to the Program Manager and leads engineering/technical projects/engagements across the program and provides project leadership and guidance over enterprise projects being performed by the Federal Customer as well as other service providers and vendors in the Federal Department’s IT ecosystem. In addition, the role coordinates and manages the integration of all projects and services within the Customer's IT infrastructure. Responsible for the overall management and execution of engineering project(s) and ensuring that the technical solutions and schedules are implemented in a timely manner. Oversees the operations of assigned programs, including technical work, staff supervision, financial and business development activities. Establishes processes and procedures to coordinate the execution, monitoring and maintenance of Service Level Agreements (SLAs) between the program and the Federal Customer as well as Operational Level Agreements (OLAs) between the program and other service providers/vendors.Leads and provides integration support within the program and when external systems/clients are to be integrated into the Department's IT enterprise.The Senior Project Engineer/Cross-Functional Teams Director is responsible for quality and timely completion of assigned projects within cost .At this level, the position is typically responsible for managing multiple projects and tasks and supervising more than 25 employees ' both exempt and non-exempt and including two or more subordinate supervisors and managers. Technical difficulty/complexity of assigned tasks/projects may also affect level selection.Other responsibilities include:
- Manages and is responsible for the successful completion of all tasks in assigned program area including technical work, financial and business development activities. Supervises assigned technical and administrative staff, including subordinate managers and directors, and performs personnel actions including hiring and performance evaluation. Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems. Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits. Performs business development activities, including the preparation and review of technical and cost proposals. Performs program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement. Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances. Develops, reviews, and approves plans, schedules, consulting agreements and other program documents. Prepares and provides various reports and technical reviews to senior management as requested. Ensures compliance with relevant corporate and government policies and standards. Participates in special projects as required.
- Bachelors Degree in an engineering, information technology or technical discipline. Certifications - MCP, ITILv3.
- 18 – 20 years of hands-on Information Technology, Project Engineering and IT Infrastructure Architectural Design/Engineering of enterprise-level Distributed Information SystemsSignificant hands-on experience as a lead architect/engineer of server infrastructure teams/projects supporting an enterprise Federal IT Infrastructure programExperienced and effective leader of projects and teams, with emphasis on analytical, structural, infrastructure design and implementation of highly secure and redundant enterprise infrastructure systems.Strong knowledge and significant hands-on experience with VDI, Data Center Management & Operations and Enterprise DashboardingRobust understanding and hands-on experience implementing Enterprise Security Management/Cybersecurity Projects/EngagementsKnowledge and hands-on experience with Identity, Credential and Access Management (ICAM), PKI infrastructure, Active Directory (AD) domains, Windows Servers, Unified Communication, Microsoft Office 365Demonstrated experience of successfully managing and executing multiple projects simultaneously and managing to cost and schedule.Ability to identify inefficient project/engineering practices and develop best practice solutions.Hands-on experience developing and managing SLAs and SOPs across multiple stakeholders/vendorsAbility to provide technical supervision and leadership to other project engineers and project managers.Experience with and knowledge of project/systems engineering functions including:
- Ability to analyze system/project requirements and lead requirements gathering, design and development activities. Provision of technical leadership for integration of project/system requirements, design, and technology.Ability to incorporate new plans, designs, and systems into ongoing projects/operations.Understanding of and hands-on experience developing and reviewing technical documentation, providing improvement recommendations.