Communications Operator

Washington D.C.
Aug 10, 2017
Sep 01, 2017
Full Time

About the Agency

The United States Capitol Police (USCP) is a CALEA nationally-accredited, federal law enforcement agency. The USCP safeguards the Congress, Members of Congress, employees, visitors, and Congressional buildings and grounds from crime, disruption, and terrorism. We protect and secure Congress so it can fulfill its constitutional and legislative responsibilities in a safe, secure and open environment.

We protect the legislative process, the symbol of our democracy, the people who carry out the process, and the millions of visitors who travel here to see democracy in action. We also protect everyone who visits the Capitol, who can see first-hand how we work to represent the best of America's spirit and diversity.

As a Department, we are a microcosm of America, representational of many races, colors, religions, national origins, political affiliations, sexual orientations, and ages. Our workforce is comprised of employees from nearly all 50 states and the U.S. territories. We embrace and celebrate a diverse workforce, and we believe inclusion makes our workplace stronger and respecting each individual as a person and as a professional is essential.

We act on the world stage every day of the year as a model in security, urban crime prevention, dignitary protection, specialty response capabilities, and homeland security. As ambassadors of the Congress, we are often the first face that visitors and employees encounter, and we leave a lasting impression that is reflective of the Legislative Branch and its role in America's democracy.

The position is located within Communications (COMM), Mission Assurance Bureau (MAB), U.S. Capitol Police (USCP). Communications provides operational support to all elements of the USCP and Congressional Community through the use of the Computer Aided Dispatch (CAD) and a Radio System; answering 9-1-1 emergency calls; monitoring the Closed Circuit Television System (CCTV); and dispatching USCP Officers. The MAB mission is to protect the Members of Congress, congressional staff, the public, USCP workforce, and high value, prestigious facilities from potential harm and disruption during the course of operations and activities within the USCP services portfolio by managing safe programs, technologies, operations, and facilities; and protecting the work environment.

  • Not Required

  • No

  • You must be U.S. Citizen.
  • Must possess one (1) year of law enforcement dispatching experience.
  • Experience utilizing a Computer Aided Dispatching System.
  • Must be skilled in the use of a typing keyboard with speed and accuracy.
  • Successful completion of a Background Investigation is required.
  • Must complete the six (6) month Communications Training Program.
  • Must work rotating shifts during training and be available for any shift.
  • Must complete a one year probationary period.
  • Shift work is required.
  • Minimum Qualifications for CP-04/GS-06: Qualifying experience for the CP-4/GS-6 level includes one (1) year of specialized experience, post completion of dispatcher training, equivalent to at least CP-3/GS-5 level. Specialized experience is defined as performing dispatching police, fire, emergency awareness and demonstrated proficiency in operating a CAD, security monitoring, and CCTV.

    (Information on Qualification & Education are located at the following link:

    There is no education substitution for experience.

    This position requires flexibility in work location and may require extended hours- please note you may be required to work in remote locations, but within the DC commuting area.

    All eligibility requirements must be met by the closing date ( 08/31/2017) of the vacancy announcement.

    Not Applicable


    Performs a wide variety of non-standard, call-taking assignments and resolves problem situations in receiving, filling, and tracking resource requests for police, fire, towing, and/or medical response call-taking assignments. Applies judgment to interpret guidelines, adapt call-taking procedures, and decide upon approaches for resolving specific call-taking problems, such as reporting accidents and filing required paperwork involving the equipment, vehicle, and human resources dispatched.

    Answers, evaluates, and prioritizes incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing, and/or medical response using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous law enforcement and agency databases, and automated map systems. Simultaneously operates a multi-line telephone while maintaining CAD systems and other computer systems.

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