Arlington, Virginia
Aug 11, 2017
Aug 18, 2017
Full Time
Job Title: ADMINISTRATIVE ASSISTANT V (BILINGUAL) Closing Date/Time: Thu. 08/17/17 11:59 PM Eastern Time Salary: $38,625.60 - $59,030.40 Annually
Job Type: Full-Time Location: 2100 Washington Blvd., Arlington, VA (Sequoia Plaza) *ART Bus Accessible*, Virginia       This recruitment may be used to fill comparable vacancies within the Department of Human Services and/or any other County Departments.

The Department of Human Services (DHS), is seeking an experienced Administrative Assistant with top notch customer service experience to perform a wide variety of services in the Customer Service Center (CSC) of the Economic Independence Division (EID). This employee will embrace the use of multiple technology applications used for an array of technical and administrative duties in support of the EID and Child and Family Services Division (CFSD). The CSC serves as the "no wrong door" point of entry for clients and consumers seeking information, applications and referrals to DHS and community human service programs. Families served represent a culturally diverse population including a significant number of Spanish speaking individuals with limited English proficiency.

Specific duties include:
  • Providing client/customer intake reception at four entry points within two Divisions;
  • Responding to a high volume of calls in a call center environment which disseminates information on a variety of human services programs;
  • Conducting triage to identify emergency needs;
  • Researching and providing information requested from staff and clients;
  • Providing registration and referrals for a variety of human services programs;
  • Processing human services applications via local and state databases;
  • Providing administrative support for EID and CFSD including creating documents, assembling materials for mailings, closing case files and distributing mail using the MS Office Suite; and
  • Compiling, scanning, and indexing intake documents.
The successful candidate will be adept with using various computer software systems and have excellent oral and telephone communication skills.  Flexibility, sensitivity, and the ability to remain professional and calm in a high volume, fast-paced call center environment with a focus on customer service is essential.

: High school diploma or equivalent, plus two and a half years of experience providing administrative support which includes customer service.

Substitution: Successful completion of college coursework from an accredited college or university can be substituted for the experience requirement on the following basis: two (2) years = six (6) months of experience. Education may not substitute for more than one year of experience.

Desirable: Preference may be given to candidates with experience in one or more of the following:
  • At least one year or more providing customer service in a high volume call center environment;
  • Using multiple technology sources and databases to enter and update data as part of an interview process;
  • Using Microsoft Word and Excel to produce correspondence, spreadsheets and other confidential documents;
  • Providing information regarding human services programs;

 Special Requirements: Note:  An assessment of oral Spanish proficiency will be required before a candidate can be appointed to this position.
 Additional Information: WORK HOURS: 8:00 a.m. to 5:00 p.m., Monday through Friday. Shift work is required once or sometimes twice per week. Shift hours are from 9:30 a.m. to 6:30 p.m.

The incumbent of this position will receive language pay for all hours worked and for paid leave hours.

A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Please complete each section of the application. A resume may be attached, however, it will not substitute for the completed application. Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. In order to receive full credit for your experience, please ensure that you have included details of all relevant work experience on your application. Incomplete applications will not be considered.

The official title of this position is Administrative Assistant V.

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