Desktop Support Technician – TS/SCI – RAF Molesworth UK
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.Installs, configures, and upgrades computer hardware and software.Provides end-user software troubleshooting and support.Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.Provides troubleshooting and support.Participates in the administration of e-mail systems.Provides phone and help-desk support for local and off-site users.Provides guidance and work leadership to less-experienced technicians.Analyzes customer needs to determine functional and cross-functional requirements.Maintains current knowledge of relevant technologies as assigned
- 3-5 years of directly related experience supporting help desk operations.Must possess and maintaining a Top Secret/SCI ClearanceMust possess a Security+ CE Certification (or equivalent) and obtain ITIL V3 Foundation within six months of hire. Additional specific certifications may be requiredThis position may be required to complete short-term deployments to austere locations worldwide.The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. Must e able to lift 50 pounds without any assistance.