Consumer Response Audit Manager

Washington D.C.
Aug 10, 2017
Aug 21, 2017
Full Time

About the Agency

This position is located in the Consumer Financial Protection Bureau (CFPB), Office of Consumer Response. The Consumer Response Audit Manager works within the Operations Section of Consumer Response, providing overall audit, risk management, and quality assurance facilitation responsibilities for the End-to-End Consumer Response complaint management process.

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  • Not Required

  • No

  • Please refer to "Conditions of Employment."
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  • Must be a U.S. Citizen or U.S National
  • You must meet the following requirements within 30 days of the closing date of this announcement.

    Specialized Experience for the CN-60 level: To qualify at the CN-60 level, you must have one year of specialized experience at or equivalent to the CN-53 level in the Federal service (For qualification purposes, the CN-53 level is broadly equivalent to the GS-13 level). For this position, specialized experience is defined as demonstrated experience in each of the following:
    • Experience leading the preparation of audit responses to government regulators on multiple occurrences;
    •Experience creating, executing, and implementing a risk based audit plan focused on key operational activities within a regulated entity;
    •Experience using qualitative and quantitative methods (such as statistical analysis, mathematical modeling, random sampling techniques, etc.) to evaluate compliance with applicable laws and regulations, the adequacy of internal controls, and the operational efficiency and effectiveness of systems and activities, including data management systems;
    •Experience managing the activities of staff auditors, including: balancing workloads and tasks among employees; training staff on developing responses to audits findings and project managing the implementation of audit recommendations, and any related education and training necessary for staff professional development; AND
    • Experience performing briefings and presenting audit results to management, communicating audit findings, recommending courses of action, implementing audit recommendations and developing written products such as draft or final reports and memoranda.

    The experience may have been gained in either the public or private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week on your résumé.

    Public Trust - Background Investigation


    As a Consumer Response Audit Manager, you will:
    -Design, develop and oversee the implementation of End-to-End quality assurance within the Consumer Response business units.
    -Plan and conduct initiatives to identify trends or gaps affecting the quality of the complaint management process, and makes recommendations to management regarding actions they should take to address issues identified in audits in order to promote compliance, efficiency, and effectiveness in the administration of programs and operations.
    -Initiate, plan, and conduct comprehensive end-to-end audits of the complaint management system to assess potential operational risk, controls, and ensure compliance with established policies and procedures; designs and conducts interviews; determines data to be reviewed; collects and analyzes all relevant data using statistical and analytical methods; uses audit results and analysis to develop recommendations for improving compliance, effectiveness, efficiency, and accountability.
    -Develop corrective action plans that are accurate, flexible and designed to effectively remediate the identified deficiencies.

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