Tier II Learning Systems Support

Ft Belvoir, VA
Aug 09, 2017
Aug 29, 2017
Full Time
Tier II support for the Defense Acquisition University (DAU) integrated learning systems onsite at Fort Belvoir, VA.


Must be experienced with data and trend analysis, identifying opportunities for improvement and making recommendations to the client. In some cases it may be necessary to identify innovative modifications required to improve existing applications or recommend alternatives to current applications. Also responsible for analysis of performance metrics, database management, coordination of the enterprise level Learning Management System (LMS) support, high-level system architecture recommendations and level II help desk support.


Experienced integrating distance learning courses with LMS/LCMS and Blackboard system applications, verification and validation testing, and performing level 2 help desk support. Experience includes troubleshooting technical issues for end users, courseware developers, and LMS Administrators. Technical issues usually relate to system data problems for the end user, and our support includes developing or recommending database scripts to correct the data issue so that users can continue training.


Comprehensive knowledge of SCORM standards and Section 508 compliance and experienced with data and trend analysis, identifying opportunities for improvement and making recommendations to management.


Education Bachelors Degree in a Computer Science or related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications 5-8 years of directly related computer systems analysis and/or programming experience.

 Technical Competency
  • Analysis & Solution Definition
  • Understands client organization's direction, structure, and requirements.
  • Analyzes client organization's industry and competitive position.
  • Documents and analyzes required information and data.
  • Prepares requirements, specifications, business processes and recommendations.
Technical Recommendations & Testing

  • Understands technical design specifications.
  • Defines test conditions.
  • Develops accurate and complete test plans.
  • Conducts testing according to plan.
  • Identifies and documents system deficiencies and recommends solutions.
System Configuration & Reporting

  • Identifies and documents reporting requirements
  • Performs system configuration
  • Develops system reference guides
  • Develops system and management reporting

  • Possesses working knowledge of HTML, SQL, and database design
  • Understands basic Internet and client/server architectures.
  • Understands how legacy and web-based systems interface with each other.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.