Supervisory IT Specialist - DE
Come work for the USPTO, we have been ranked as one of the Best Places to Work in the Federal Government®!
The U.S. Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. Our efforts have provided inventors exclusive rights over their discoveries. It's an effort that continues to contribute to a strong global economy, to encourage investment in innovation and to cultivate an entrepreneurial spirit for the 21st century. The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees, including engineers, scientists, attorneys, analysts, IT specialists, etc. all dedicated to accomplishing the USPTO’s mission, vision, strategic goals and guiding principles. For more information about the USPTO, please visit the USPTO Careers Website.
The Chief Information Officer (CIO) is the principal advisor to the Under Secretary and Director on the application of information technology (IT) to support and improve the Agency’s business processes. The Office of Infrastructure Engineering and Operations (IEO) provides day-to-day operational support for USPTO developed applications. The Infrastructure Services Division (ISD) provides Infrastructure as a Service (IaaS) for the Servers, Storage, Networks and Facilities within the USPTO. The Server and Storage Services Branch (SSSB) provides technical services for all server and storage devices in all Data Centers. The OS Administration and Engineering Section designs and configures all operating system software and utilities installed on over 7,000 USPTO servers running various Operating System platforms.
- A probationary period may be required
The following links provide information on various hiring authorities that do not fall under competitive examining procedures as this announcement; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.
- Not Required
You must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. OPM's prescribed Group Coverage Qualification Standard for Information Technology Management series can be found at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/. You must meet all qualification requirements by the closing date of the job announcement.
Specialized Experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service.
Candidates for the GS-14 grade level must have at least 52 weeks of specialized experience equivalent to the GS-13 grade level in the Federal service.
Specialized experience for this position includes:
Skill Set 1 - Designing server and storage architecture solutions for virtualized and cloud technologies; AND
Skill Set 2 - Managing state of the art operating system related products, virtualization and cloud technologies; AND
Skill Set 3 - Providing technical advice in areas such as disaster recovery, capacity planning, applications development, hardware strategy, and operating system security; AND
Skill Set 4 – Supervising or managing information technology (IT) staff members to include setting priorities, planning work to be completed by subordinates and evaluating performance.
In addition to the KSAs, applicants must possess proficiency or the potential to develop proficiency in the 10 Competencies Most Important for Supervisory Work prior to entry into a supervisory position as identified in the Office of Personnel Management's Supervisory Qualification Guide found at: http://www.opm.gov/employ/qualifications/sec-iv/a/gs-supv.htm.
The incumbent must possess the following supervisory competencies to be successful in this position:
Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education may not be substituted for experience at this grade level.
The individual selected for this position:
- Coordinates automation support efforts and assesses impact on programs and program operations.
- Identifies conflicting priorities, task order deficiencies and potential problem areas; Directs development of corrective or preventive measures to obtain desired results.
- Evaluates overall accomplishments of the Section and identifies operating problems, conflicting priorities, program deficiencies and potential problem areas.
- Manages, directs, and monitors activities under the task order; identifies problems which may exist in the contractor agreements/task order; interfaces between the contractor and customers to ensure customer satisfaction as specified in the Service Level Agreements.
- Exercises supervisory personnel management responsibilities. Advises and provides counsel to employees regarding policies, procedures, and directives of management.