Help Desk Technician II

Location
Bagram
Posted
Aug 08, 2017
Closes
Sep 11, 2017
Industry
Specialty Trades
Hours
Full Time
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

  

 1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

 2. Installs, configures, and upgrades computer hardware and software.

 3. Provides end-user software troubleshooting and support.

 4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

 5. Provides troubleshooting and support.

 6. Participates in the administration of e-mail systems.

 7. Provides phone and help-desk support for local and off-site users.

 8. Provides guidance and work leadership to less-experienced technicians.

 9. Maintains current knowledge of relevant technologies as assigned

 10. Participates in special projects as required.

Education Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

 

CERTIFICATIONS:

Must meet the certification requirement of DoD 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:

    Security+ Microsoft Certified Solutions Associate (MCSA) – Server or equivalent Cisco Certified Network Associate (CCNA)
 

Qualifications 3-5 years of directly related experience supporting help desk operations.

 GENERAL EXPERIENCE:

Must have intermediate level of experience in design, maintenance, and operation of small to medium networks. This experience must include administrating corporate or business’ user accounts managing mail servers, printer servers, WWW servers. Experience in systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment.

SPECIALIZED EXPERIENCE:

Experience in analyzing and troubleshooting military networks include:

    Microsoft Enterprise Server 2008/2012 or later version Microsoft Windows Operating Systems Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote) Microsoft Active Directory 2008/2012 or later version Network Server Backup DHCP, DNS, WINS, and Domain Controllers Site specific equipment listed in the task order
 

Plus experience in:

    Hardware troubleshooting, installing, servers, personal computers, and peripheral equipment. Software installation, maintenance, and sustainment. Customer Service and remote support
 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.