Sr Help Desk Technician – TS/SCI – RAF Molesworth UK

6 days left

Location
Molesworth, Cambridgeshire
Posted
Aug 08, 2017
Closes
Aug 26, 2017
Industry
Specialty Trades
Hours
Full Time
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

 
    Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.Installs, configures, and upgrades computer hardware and software.Provides end-user software troubleshooting and support.Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.Provides troubleshooting and support.Participates in the administration of e-mail systems.Provides phone and help-desk support for local and off-site users.Provides guidance and work leadership to less-experienced technicians.Analyzes customer needs to determine functional and cross-functional requirements.Maintains current knowledge of relevant technologies as assigned
Education Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications
    3-5 years of directly related experience supporting help desk operations.Must possess and maintaining a Top Secret/SCI ClearanceMust possess a Security+ CE Certification (or equivalent) and obtain ITIL V3 Foundation within six months of hire. Additional specific certifications may be requiredThis position may be required to complete short-term deployments to austere locations worldwide.The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. Must e able to lift 50 pounds without any assistance.
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

 

Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job 

 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. #CJPOST #DPOST