Acting Lead Local Site Administrator (LSA)
Are you currently an LSA? Do you have excellent leadership skills? If so, you might be interested in a new opening for Acting Lead Local Site Administrator at our Sandy, UT location. • Ensure that Data Collection Forms (DCFs) are created, updated, and resolved in a timely manner to remain compliant with Business Continuity SOPs.• Ensure that feedback at each site is being addressed and escalated as needed• Perform various duties and tasks onsite to assist the CCO LSA Management team• Provide assistance to the CCO LSA Management team with assigned tasks that are required for the CCO LSAs at each specific site• Serve as the primary point of contact for the CCO LSA team at designated/assigned site regarding all desktop related inquiries• Assist the CCO LSA Management team in the evaluation and creation of business processes to improve future decisions• Assist the CCO LSA Management team in creating and refining current Standard Operating Procedures (SOPs) that involve Contact Center Operations and the NGD Siebel application• Ensure that the CCO LSA team remains compliant with business processes as required by Contact Center SOPs• Perform as a backup to the CCO LSA Management team if required• Perform as a backup to the CCO LSA Site Leads as required• Provide support to the CCO LSA Team as needed to resolve issues throughout the day• Assist in training new members of the CCO LSA Team• Assist CCO LSA Management team with identifying individual strengths for the purpose of creating teams for projects• Assist with all other CCO LSA duties as needed• Work off shift as necessary• Regular and predictable attendance is required• Occasional travel as required Education • Bachelor's degree or appropriate combination of education and experience Qualifications • 2 or more years Medicare and or FFM LSA duties required• 2 or more years CCO or other call center experience preferred• Excellent communication and interpersonal skills both written and verbal. Also have the ability to present ideas to management• Adequately skilled and solid understanding of company business• Demonstrated success in leadership or appropriate experience• Seasoned professional capable of handling projects that may have a short to mid-term focus, broad scope and usually within own discipline• Experience with contact center operations• Knowledge of CMS or health care business processes required• Strong knowledge of the NGD Siebel application required• Must be familiar with LSA processes and procedures Skills & Abilities * Makes well thought-out decisions on complex issues.* Considers systems impact and mid- to long-term effects of decisions/solutions* Strong multitasking skills with an ability to balance multiple projects and tasks at one time.* Ability to meet deadlines and work extra hours if needed on assignments.* Ability to interact well with all levels of employees and management* Strong analytical and organizational skills* Ability to train end users* Ability to work well with other people in a team oriented environment Working Conditions The work is typically performed in an office environment, which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI), the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices, or paper that can be brought into production areas. Work may require some physical effort in the handling of light materials, boxes, or equipment.The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job. As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.