Human Service Worker II
Performs comprehensive assessment of medical and financial needs to ensure the clients' needs are met. Conducts in-depth phone interviews to determine initial and ongoing eligibility of clients for Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Relief, and/or Refugee Cash Assistance programs. Applies, explains and interprets highly complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties. Works with clients to assist with gathering of information necessary to establish eligibility. Works in a fast paced environment with multiple deadlines, high caseloads and competing priorities. Performs needs assessment of clients to aid in making appropriate referrals to other services. Uses complex state and local IT systems as well as Microsoft Outlook, Excel and Word software in daily work to document, obtain, and verify information, and to generate reports.
Note: This announcement may be used to fill multiple full-time Human Service Worker II positions located at the department's offices in Annandale, Fairfax, Reston, or Alexandria.
explains and interprets federal, state, and local policies to clients, service providers,
attorneys, the public, and other interested parties;
Conducts in-depth interviews of clients to determine and reassess eligibility of clients for
financial, publicly supported medical services and/or medical public assistance programs;
Performs client needs assessments to aid in making appropriate referrals to other services;
Works with clients to assist with gathering the information required to establish eligibility;
Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;
Ensures timely processing of applications to meet client needs and program policy mandates;
Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements;
Uses various forms of automated technology to document, obtain, and verify information,
to generate reports, and to authorize benefits and services for clients; providers, attorneys,
the public, and other interested parties;
Assists clients in obtaining the resources necessary to meet emergency needs;
Assists clients in obtaining services and coordinates these with other service providers as needed;
Coordinates and manages clients' participation in a variety of services;
Participates in case staffing with other County staff or community organizations to assess and address needs of clients;
Prepares appeal documents and may represent the agency in administrative appeals filed
Determines client's employment needs in order to develop a plan of service to move them
Provides career counseling;
Assists job seekers with job search and resume development;
Assists workforce development staff in the operation of employment programs.
Required Knowledge Skills and Abilities Knowledge of basic human behavior and social problems;
Knowledge of complex federal, state and local laws governing public assistance and welfare reform;
Ability to read, interpret and apply complex program policies and procedures;
Ability to communicate effectively, both orally and in writing;
Ability to make mathematical computations;
Ability to schedule, organize and manage workload sufficient to meet deadlines;
Ability to use automated technology to establish and maintain case records;
Ability to handle multiple deadlines, computer systems, high volume of client contact, high caseloads, and competing priorities;
Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers;
Ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds;
Ability to maintain professional ethics related to confidentiality of client information;
Ability to provide excellent customer service;
Ability to work in a team environment;
Ability to maintain flexibility;
Ability to manage a complex caseload;
Ability to assess client needs through collection and analysis of employment history and other personal, family and cultural information;
Ability to use supportive counseling techniques to enhance and develop clients' problem-solving capabilities.
Employment Standards MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to graduation from an accredited four-year college or university with a bachelor's degree, plus one year of professional work experience in human services or a related field.
Some positions in this classification may be assigned to the Public Assistance Program which requires one year of specific programmatic training. Candidates appointed to these positions without the requisite year of experience will be hired at the Human Service Worker I grade level, and upon satisfactory completion of the one year Public Assistance Program appointees will be eligible for a non-competitive promotion to the Human Service Worker II grade level.
CERTIFICATES AND LICENSES REQUIRED:
College degree. Previous experience with actual determination of eligibility for Medicaid, public assistance programs. Knowledge of federal, state and local laws governing Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Relief, and/or Refugee Cash Assistance programs and the ability to apply them correctly. Clear and concise oral and written communications skills. Excellent organizational and interpersonal skills. Ability to schedule and manage large workloads and the ability to meet stringent deadlines. Experience and proficiency in using Microsoft Word, Outlook, and Excel software applications; and the willingness to learn new applications and systems as needed. Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a face-paced, changing environment. Strong analytical, problem-solving and decision making capabilities. Team player with the ability to work under pressure, take initiative and work well independently. Bilingual in English and Spanish.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must satisfactorily complete a criminal background check, a Child Protective Services Registry check, and a driving record check to the satisfaction of the employer.
Some positions may require a driver's license or ability to efficiently access other means of transportation in order to work with clients and community service providers outside the office.
Some positions may require oral and written bilingual competency in English and a target or preferred second language.
Sufficiently mobile to work and meet with clients.
Ability to operate keyboard driven equipment and input, access and retrieve information from a computer. All duties performed with or without reasonable accommodations.
Panel interview; may include a written exercise.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 711. EEO/AA/TTY.