Social Services Specialist II
This position is located at the Lake Anne Professional Building in Reston (11484 Washington Plaza West).
Performs professional human service system client access work on the telephone in the Coordinated Services Planning (CSP) call center. Receives direct client calls through an automated call distribution system in addition to referrals from county and community-based human service providers. Conducts broad-based assessments for individuals and families and identifies client service needs. Collaborates with clients and other human service professionals for prevention, early intervention, and self-sufficiency oriented service options, drawing heavily on family and community resources, as well as public sector services. Develops initial service action plans. Makes appropriate resource referrals and service linkages. Advocates for and assists families and individuals in obtaining services. Provides service coordination, case management, and referrals to ongoing community case management and intensive case management services in selected circumstances. Identifies service gaps and makes recommendations for needed changes. Attends multi-disciplinary meetings with other human services professionals to coordinate wrap-around services and case planning. Utilizes automated systems for case documentation/referrals/coordination and advanced telephone technology in all facets of work.
- Conducts comprehensive clinical assessments and prepares and implements service plans;
- Works with clients to develop a plan of service to meet social, health, emotional and economic needs. With the client, formulates objectives and identifies actions to resolve the clients' problems;
- Advocates for and assists families and individuals in obtaining services (e.g., mental health, intellectual disability, alcohol and drug, housing referrals, financial assistance for basic needs, home based services, training and medical services);
- Works with the community to identify families, children and individuals needing social services and coordinates these services using a wrap-around approach;
- Communicates and works with colleagues, clients and the community in a manner that supports the agency and program goals and objectives;
- Participates as a contributing member on interagency, multi-disciplinary teams, community groups and professional organizations;
- Uses automated technology and hard copy files to maintain and update case data, notes, documents, records, contacts and summaries of information.
- Maintains case notes, documents and records, enters and updates case load data, contacts and summaries of information;
- Prepares and provides reports on casework;
- Performs or reviews initial assessment of client's presenting need and conducts additional assessment as necessary to develop a coordinated service plan that establishes goals, tasks, and time frames with appropriate county and community-based service providers;
- Addresses, and if necessary diffuses, initial crisis situation with clients, assesses safety issues and refers clients to emergency services as needed (e.g., mental health services, child protective services, adult protective services, women's shelter, homeless shelter);
- Demonstrates expertise in community service resources to identify, classify and describe services that address a broad array of client service needs-collaborates with service delivery professionals from all disciplines to identify service resource information requirements-translates those requirements into an automated catalog of resources necessary for client referrals and the development of client service plans;
- Negotiates, facilitates, and coordinates the creative use of limited community-based service alternatives and assists staff from other county human service agencies in creative use of community resources;
- Consults with community-based organizations (CBO) staff on resources and service strategies that support service area work with individuals and families.
- Knowledge of the principles and practices of social work;
- Knowledge of current social service problems and methods/approaches to address issues;
- Knowledge of regulations and guidelines relating to the assigned area of social service specialization;
- Ability to analyze case information and to reach sound decisions on the basis of such information;
- Ability to communicate clearly and concisely, both orally and in writing;
- Ability to use automated technology to establish and maintain case records;
- Ability to maintain professional ethics and confidentiality of client information;
- Ability to establish and maintain effective working relationships with a variety of individuals;
- Ability to schedule and manage workload sufficiently to meet deadlines.
Graduation from an accredited four-year college or university with a bachelor's degree, plus two years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background investigation, a check of the child protective services registry, and a driving record check to the satisfaction of the employer.
Substantial experience with multidisciplinary human services system work and hands on experience using computer technology in the process of client service delivery. Bachelor's in Social Work (BSW) or Master's in Social Work (MSW) are preferred degrees. Bilingual ability in English and Arabic, Amharic, French, Vietnamese or Spanish is desired.
Work is generally sedentary. Ability to use keyboard driven equipment and telephonic equipment simultaneously in a call center environment. Duties may be performed with or without reasonable accommodations.
Panel interview; may include exercise.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 711. EEO/AA/TTY.