Provide client technology support services, including initial deployment of new desktops, laptops, peripherals and software, and provide general support services for all technical areas.Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.Act as onsite operator for other technical and organizational teams to provide hands/eyes support as well as standard administration functions.Work both independently and as part of a team to identify and resolve issues.Provide technical support and training to end-users.Maintain current knowledge of relevant technology as assigned.Participate in special projects as required.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
1-3 years of directly related experience supporting end-user computing and customer support. Strong written and oral communication, and excellent customer server skills are required.Experience with Microsoft Windows Workstation, operating systems, and common applications (e.g. Microsoft Office)Experience with desktop/laptop and application supportSupport for handheld devices (Blackberry, iOS, Android, Windows), a plusSolid understanding of basic networking principlesOperational knowledge of the following is a plus: Active Directory and Group Policy, SharePoint, and Microsoft System Center productsMust be able to obtain a security clearance
The work is typically performed in one or more office environments, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. The GDIT office will be a fast paced work environment supporting hundreds of employees primarily working out of cubicles. Some lifting will be required, average is 50 pounds or less. Carts will be provided for heavier items. Some local travel will be required.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.