Information Technology Specialist

1 day left

Employer
USAJobs
Location
Washington D.C.
Posted
Aug 07, 2017
Closes
Aug 21, 2017
Function
Administrative
Hours
Full Time
JOB SUMMARY:

Are you excited by the idea of helping to support $39 billion in small business financing and setting proper conditions to stimulate America's economic growth? SBA has been a leader in small business development for more than 60 years. In an increasingly globalized economy, we tackle challenges confronted by the small business community across geographic boundaries. Although times have changed since the SBA was founded in 1953, the Agency's mission - to promote the growth of small business - has not. Today, SBA is more vital than ever. We work in collaboration with partner organizations and use cutting-edge technologies and well-tested best practices to multiply our impact on small businesses. America's 28 million small businesses are the engine of job creation and economic growth in this country, creating nearly two out of every three new jobs in the United States and employing over half the nation's workforce. SBA ensures that these businesses have the tools and resources required to start and expand their operations, and create jobs that support a growing economy and strengthen America's middle class.

By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.

You will serve as an Information Technology Specialist for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Field Operations Center West - FOCW in Citrus Heights, California or Field Operations Center East - (FOCE) in Atlanta, GA. This position provides disaster support by developing, implementing, operating, and maintaining IT equipment and systems.

Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.


TRAVEL REQUIRED:
  • 25% or Greater
  • During times of substantial disaster activity, you may be required to work overtime and/or travel with little or no advance notice.

RELOCATION AUTHORIZED:
  • No

KEY REQUIREMENTS:
  • U.S. citizenship is required.
  • You must be able to obtain and maintain a Government travel credit card.
  • Favorable background investigation and credit check are required.
  • Credit Score must be at least 500.
  • You may be required to complete a one-year trial period.
  • Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.
    You must meet all qualification requirements by the closing date of this announcement.
    You may qualify based on experience, education or a combination of both.


    Experience:
    To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
    You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

    Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

    For all positions, individuals must have IT-related experience demonstrating each of the four competencies listed below.

    • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
    • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
    • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
    • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
    GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience in a pay or work status, equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
    • Implementing IT security requirements, policies, and procedures designed to protect the integrity and vulnerability of systems, networks, and data including Personal Identifiable Information (PII); and
    • Configuring and troubleshooting IT hardware, software, and networking technologies in a variety of local and/or remote locations; and
    • Configuring Windows-based computer equipment domain images, configuring and utilizing Virtual Private Networks (VPN), utilizing remote access industry standards such as Microsoft Remote Desktop Protocol (RDP), and utilizing hard drive encryption standards such as Microsoft BitLocker.
    GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. In addition, this Specialized Experience must demonstrate the following:
    • Implementing IT security requirements, policies, and procedures designed to protect the integrity and vulnerability of systems, networks, and data including Personal Identifiable Information (PII); and
    • Configuring and troubleshooting IT hardware, software, and networking technologies in a variety of local and/or remote locations; and
    • Configuring Windows-based computer equipment domain images, configuring and utilizing Virtual Private Networks (VPN), utilizing remote access industry standards such as Microsoft Remote Desktop Protocol (RDP), and utilizing hard drive encryption standards such as Microsoft BitLocker; and
    • Utilizing and supporting two or more of the following applications: Adobe Creative Suites (Photoshop, Illustrator, InDesign), Adobe Acrobat Pro, Adobe Photoshop Elements, Microsoft Visio, Microsoft InfoPath or Adobe Premier to design, develop, edit, modify and/or create reports; graphical, technical, or video materials or other documents.(You must list the applications supported in your resume to receive credit.)

    OR

    Education:

    If qualifying based on education, you must submit transcripts by the closing date of this announcement or you will not be found eligible. Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.

    GS-(09)
    Master's or equivalent degree in a related field from an accredited college or university or 2 full years (36 semester hours or equivalent) of progressively higher level graduate education leading to such a degree in a related field of study.

    GS-11: Ph.D. or equivalent doctoral degree in a related field from an accredited college or university or three full years (54 semester hours or equivalent) of progressively higher level graduate education leading to such a degree in a related field.

    The degree must provide a minimum of 24 semester hours in one or more of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. Additionally, it must have required the development or adaptation of applications, systems or networks.

    OR

    A combination of experience and education as indicated above.

    ELIGIBILITY INFORMATION:
    1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP):
    If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a "fully successful" rating or equivalent), and proof of eligibility, i.e., a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location. In addition to meeting all qualification requirements and selective placement factors (if applicable), CTAP/ICTAP eligibles must meet the Well-Qualified criteria for the position in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP.
    2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.
    3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

    Public Trust - Background Investigation


    DUTIES:

    As an Information Technology Specialist at the GS-2210-9/11, some of your typical work assignments may include:

    • Implementing security policies and procedures designed to protect the integrity and confidentiality of systems, networks, and data.
    • Providing assistance to the network administrator by installing software fixes and upgrades, participating in establishing connectivity between remote sites, and troubleshooting network problems such as outages.
    • Participating in coordinating Wide Area Networks (WAN) with Central Office IT staff, including the installation and configuration of WAN hardware and software and monitoring the integration of existing Local Area Networks (LAN) with WAN.
    • Maintaining agency and ODA authorized applications using approved methods to ensure applications are fully optimized and meet agency goals and train and support end-users.

    IMPORTANT NOTES:
    • Your primary residence is considered your official duty station.
    • Selected employees will work on a full-time seasonal work schedule. This means that employees are in pay and duty status only when activated to respond to a disaster. When no longer needed, employees return home in a non-pay status until the next event that necessitates staff to respond. Selected employees are expected (but are not guaranteed) to work at least six months out of the year.
    • The Term Appointment does not confer competitive status, or reinstatement rights, on the individual selected. You may be promoted or reassigned to another Term position within SBA's Office of Disaster assistance; however, you may not be appointed non-competitively to another Federal position. You will initially be given a Term Appointment exceeding one year. If all other conditions of employment are met, this appointment may be extended, in increments, up to a total of four (4) years.
    • During travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities.
      Travel may be for an extended period with little or no advance notice. Travel expenses are compensated based on SBA policy and Federal regulation.
    • Mandatory Overtime: In order to respond quickly and efficiently to disaster victims, substantial compensated hours up to seven days a week and twelve to fourteen hours a day may be required while on assignment.
    • A valid driver's license may be required.