Help Desk Technician

Location
Shaw AFB, SC
Posted
Aug 04, 2017
Closes
Sep 13, 2017
Industry
Specialty Trades
Hours
Full Time
Responsible for supporting all aspects of the of the USARCENT Help Desk operations located at Patton Hall.

    Must be able to communicate clearly and provide courteous customer service.Will receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking systemMust possess strong troubleshooting skills for Microsoft Windows Operating systems and softwareAbility to support ARMY desktop and laptop system images and processes.Provide support and training to end users located in Patton HallMust be able to configure, workstations, docking stations, printers, monitors, zero client hardware, VoIP/VoSIP telephones, Audio/Video controls, external CAC readers etc.Will perform duties as a Trusted Agent for issuing SIPRNET PKI TokensWill provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users NIPRNET and SIPRNET accounts.
Education 1. Requires a High School Diploma or GED.

 2. Associate's Degree preferred.

 

Certifications: Either Network+ or A+ (or higher level certification) is required 

 

MCSA preferred

Qualifications 1-3 years of directly related experience supporting help desk operations or customer service.

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.