Body Shop Manager

Location
College Park, MD
Posted
Aug 03, 2017
Closes
Sep 01, 2017
Industry
Automotive
Hours
Full Time

DARCARS is looking for a strong Body Shop Manager to help lead our busy, state-of-the-art collision repair facility. Strong leadership, decision making skills and the ability to achieve results through others must be proven strengths. Our environment is fast paced and deadline-driven. Management experience, particularly in collision repair, is preferred.

In this role, you'll:

  • Ensure that customers receive prompt, courteous, and effective service.
  • Serve as a liaison between technicians and customers.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Prioritize required services.
  • Ensure customer has a positive dealership experience.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationships with the customers.

For this role, you'll need:

  • 3 years insurance program estimating experience.
  • 1-3 years in a Body Shop Management role.
  • Strong Leadership ability.
  • Good track record with previous employers, quality of repairs, positive & cooperative team player.
  • A desire to make our process even better and faster.
  • Ability to meet deadlines
  • Problem solving skills

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