Information Technology Specialist
The Information Technology and Communications Directorate (ITCD), Solutions Division (Code 730) is looking for a senior IT Specialist to plan, develop and implement a comprehensive IT program that enables the critical mission or operational capabilities of one of Goddard’s eight directorates.
This vacancy announcement has been amended to extend the closing date from 8/17/17 to 8/31/17.
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As identical vacancies are identified, additional selections may be made.
If you are an individual with a disability and have questions regarding the Federal special hiring authorities for individuals with disabilities or would like to request a reasonable accommodation for the application or hiring process, please contact the Disability Program Manager by email at firstname.lastname@example.org. Goddard Space Flight Center offers a wide array of reasonable accommodations and programs for individuals with disabilities including onsite sign language interpreters, readers, and is a participating agency with the Computer Electronics Accommodations Program.
(NOTE: For additional information for job seekers with disabilities, please copy and paste the following address into your browser: https://www.opm.gov/policy-data-oversight/disability-employment/hiring/)
This opportunity is for a detail or temporary promotion not to exceed 6 months. This detail or temporary promotion may be extended without further competition but will not result in a permanent reassignment. Applicants selected at their current grade level will be considered for a detail opportunity.
Individuals must have IT-related experience demonstrating each of the four competencies below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
You must have one year of specialized experience equivalent to the next lower grade (GS-13), which has equipped you with the particular competencies needed to successfully perform the duties of the position described above.
Specialized experience is expertise in: (1) identifying and evaluating an organization's current and future information management and IT requirements; (2) researching, evaluating, and recommending innovative IT Solutions to solve high impact mission and operational problems; (3) formulating and implementing IT program and project plans to achieve the organization’s requirements; (4) ensuring a secure, effective, and efficient IT operating model that enables the customer’s mission and a high level of customer service.
This opportunity is open to current GSFC employees currently serving on one of the following appointment types: career, career-conditional, VRA, Schedule A appointment for individuals with disabilities, or NASA term appointment that provides eligibility to convert to a career or career conditional appointment. Current NSSC Purchasing Agents formerly assigned to GSFC and NASA employees on long-term rotational assignments to the NASA Engineering and Safety Center or the NASA Safety Center may also apply.
Public Trust - Background Investigation
As an Information Technology Manager, you will serve as the liaison between the Information Technology and Communications Directorate (ITCD) and the assigned Goddard Space Flight Center organization(s), to ensure effective, tailored IT services to accommodate the specific needs of the individual customer directorate(s). You will leverage your business, technical, and analytical skills and the principles of continuous improvement to ensure that the technical products and services delivered by ITCD meet (or exceed) the directorate's needs, while balancing the drivers of federal and agency policies, funding constraints, and customer satisfaction.
Your will assess the impact of new policies, business process changes, and IT initiatives on the directorate’s people, processes, systems, and data. Represent the customer directorate at Agency or Center level working groups and project teams. Prioritize the customer’s mission, operational, and user requirements. Represent the customer directorate at project lifecycle reviews and serve as an integral part of the requirements development and acceptance process. Negotiate exceptions to IT policies and regulations on behalf of the customer. Formulate and implement IT governance, change management, IT budgeting, and other IT process frameworks that supports the directorate’s effective management of their supporting data and IT infrastructure.
Lead teams by selecting team members and forming the teams; developing team charters, schedules, and other project deliverables; and acquiring resources for the team (e.g. contract labor, materials, facilities, funding, etc.). Facilitate team meetings. Report team progress to stakeholders and partner with other ITCD divisions to ensure project success and compliance. Conduct stakeholder analysis and formulate and execute program communications plans.
Manage IT security planning, architecture, execution, and continuous monitoring. Identify and categorize the sensitivity of IT systems and data. Perform risk assessments. Develop plans of action and milestones to remediate findings and vulnerabilities. Develop, test and execute IT contingency plans. Plan for assessment and accreditation. Recommend risk acceptance, based on an understanding of the customer’s mission and operational requirements.