Continuity Technical Support Representative
Incumbent serves as in a Continuity Technical Support position to ensure the readiness of BC/DR capabilities, on-campus and alternate locations on information technology issues. Participates in meetings, develops briefings, reports, operational plans, and coordinates BC/DR activities on/off Campus. Provides technical solutions for continuity events where computers, mobile devices, and networks (wired/wireless) that may be utilized by House Members and staff on/off campus. Maintains detailed knowledge of software and hardware network operating systems, advanced PC/MAC applications, Internet services, multi-media and messaging software used in the U.S. House of Representatives.
- Occasional Travel
- Local area travel only.
Must be able to secure and maintain Federal Government Top Secret security clearance.
Bachelor's degree or relevant work experience with PC/MAC hardware and software including netowrking and communications interfaces and relationships.
Knowledgeable of standard PC/MAC hardware components including random access memory (RAM), disk drives, internal processors, video RAM, and network cards.
Knowledgeable of word-processing, electronic mail, spreadsheets, communications, and operating systems software.
Knowledge of Windows Server and workstation operating systems software is preferred. Experience using fiber optic backbone, 100Base-TX and 1000Base-T wiring, local area networks, wide area networks, (LAN/WAN/Wireless) connectivity is preferred.
Ability to grasp fundamentals quickly and instruct others in their use.
Competent to work on fairly complex PC/MAC and local area networks independently.
Knowledge and experience to provide technical solutions for House integrated systems competently and with minimum supervision.
Ability to communicate effectively, both orally and in writing. Available to provide 24x7 on-call support is required.
Ability to work additional hours as required.
Grade and salary commensurate with experience.
1) Provides technical and operational guidance, develops operational plans, reports, and briefings.
2) Provides technical support for BC/DR sites and assets to ensure readiness to include computers, mobile monitors, printers, mobile devices and network connectivity. Keep BC/DR informed of new technology.
3) Works as liaison with House partners in guiding them through the selection, installation, integration, computer training and computer networks at BC/DR sites. Assists in the delivery, installation, and use of systems and services, (e.g., BC/DR sites to House data center connectivity, Internet, remote access, etc.). Assists in writing and organizing technical procedures, Operation Plans, and Standard Operation Procedures.
4) Maintains an in-depth knowledge of all legislative information systems, House supported software, and technology-developed PC/MAC applications.
5) Configures, installs and troubleshoots software applications, databases on workstations, servers and mobile devices.
6) Diagnose and resolve technical hardware and software issues involving Internet connectivity, security, firewall, and policy based applications, email clients, IPTV, VOIP and other applications involving BC/DR readiness as required.
7) Provides technical support to BC/DR customers using a variety of systems and software tools approved by the House. Acts as an advocate for BC/DR in the resolution of any and all computer-related problems or issues. Assists with development, pulling, and deploying images for BC/DR assets.