IT Specialist (System Administration)
***Announcement closing date amended to 8/15/2017***
If you would like to be a part of a Federal organization dedicated to serving our Nation and those who defend it, consider a career with the Department of Defense (DoD) Office of the Inspector General (OIG). The agency promotes integrity, accountability and improvement of critical DoD programs and operations to support mission accomplishment and to serve the public interest. The OIG offers the full range of Federal benefits (see link below) and a flexible work schedule, depending on position requirements.This position is located in Alexandria, VA.
- Occasional Travel
- Approximately 5% of work time will require travel.
Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process:
- Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards
- Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs
- Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience
- Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions
Specialized Experience is defined as: providing business collaboration service management, server operating systems administration and business requirements; applying IT principles, methods, and practices to define, plan and manage complex large-scale multi-phased IT projects; utilizing Windows operating platforms (Windows Server, SharePoint, and desktop services) to manage business or engineering systems on large-scale, mid-tier or web-based systems; and serving as a systems administrator on application problems involving the integration and customization of COTS (Commercial Off the Shelf) products.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education is not substitutable for specialized experience for this grade level.
Background or Security Investigation: This is a Non-Critical sensitive position that requires a secret clearance. Employment in this position requires a background investigation which may delay your starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed or undisclosed background issues, the employment offer may be withdrawn. Individuals selected for this position are required to obtain and maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination.
For more information see the security section of Understanding Vacancy Announcements.
- Manages the OIG business collaboration service and system(s) that directly support this service. Configures, maintains, and supports the business collaboration system(s) and ensures all service level agreements (SLA) are met.
- Identifies the need for and conducts regular maintenance of the business collaboration systems including minor upgrades and software patching. Ensures systems are properly backed up and services can be fully restored within timelines identified in the SLA.
- Analyzes and resolves complex technical problems and trouble calls associated with the OIG business collaboration service and supporting systems.
- Maintains state-of-the-art knowledge of technology related to business collaboration.
- Identifies and evaluates relevant emerging technology and proactively engages in research and development efforts leading to improvement and enhancement of the existing OIG environment.