Learning Management Systems (LMS) Administrator - University Information Systems

Location
Washington D.C.
Posted
Aug 02, 2017
Closes
Sep 01, 2017
Industry
Education
Hours
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Learning Management Systems (LMS) Administrator - University Information Systems

The Learning Management Systems (LMS) Administrator participates in the operation and maintenance of scholarly systems in support of the University's core mission: teaching, learning, and research.  S/he is primarily responsible for, and provides technical leadership in, support of the campus learning management systems (LMS), currently Blackboard and Canvas supplemented by a number of technologies to include Echo360, Zoom, Responds, and an evolving suite of tools for lecture capture, collaboration and supporting technologies, to include course management systems, digital portfolios, digital repositories, synchronous collaboration tools, and rich media distribution systems. The LMS Administrator is responsible for the support, design, development, implementation, delivery, and maintenance of resources used for instructional functions; and is the primary system administrator for the University's LMS as well as the integrated tools and oversees the installation of all system updates, upgrades, integrated tools, and other software integrated with the LMS, to include middleware.  Reporting to the Director of Educational Technologies, the LMS Administrator has duties that include but are not limited to:

System Operations

  • Oversees day-to-day operation of the LMS (currently Blackboard and Canvas), and configures and modifies the LMS to match university policies and procedures. 
  • Manages data flow between the LMS and Student Information System (snapshots, course creation, user creation and related processes).
  • Manages community areas within the LMS, including appearance, tabs, and settings.
  • Reviews systems performance proactively. 
  • Analyzes system outages, and manages and monitors system performance. 
  • Maintains procedures and policies to ensure the security and integrity of systems/networks.
  • Writes and maintains technical procedures and policy documentation. 
  • Creates, manages, and enforces LMS standards, policies, and procedures. 
  • Reviews and improves system operations practices.

Resolution and Support Services

  • Uses expertise to help troubleshoot complex user support problems, and interacts with vendor and other technical staff to devise problem resolution. 
  • Provides immediate response to problems and emergency situations affecting normal operations. 
  • Serves as an escalation contact for support issues, including interactions with LMS and other vendor support services. 
  • Provides high quality customer service across the LMS suite of tools.

Implementation

  • Manages the planning, testing, and implementation of new LMS releases, service packs, patches, system scripting/programming work associated with maintaining and expanding LMS system automation, and integration with third-party systems.
  • Ensures successful testing through system upgrades, and oversees data conversion and archiving of existing course material.

Development and Testing

  • Works closely with academic programs to support course development projects, including design, production, and testing of courses and programs, and successful archiving of historical course material.
  • Assists in research, analysis, and evaluation of emerging LMS technologies, software, and hardware.

Requirements

  • Bachelor's degree in computer science, technology, management information systems, computer engineering or similar degree or equivalent related work experience
  • 3 years progressively responsible experience as a learning management system administrator, working with systems implementations and maintenance
  • Strong interpersonal communication skills, with the ability to communicate complex technical material in a straightforward manner, often with nontechnical audiences
  • Ability to communicate with multiple constituents on campus, to include faculty, staff and IT professionals
  • Ability to keep communication lines open and moving forward in a productive manner
  • Ability to collaborate with project team members, managers, and leadership to assess project needs, and demonstrated the ability to work effectively with a diverse constituency
  • Strong analytical, interpersonal, and communication skills and the ability to work effectively with a team
  • Ability to troubleshoot and communicate effectively with faculty and staff with varying degrees of technical knowledge/aptitude
  • Ability to be flexible, open-minded, and comfortable with changing responsibilities and duties as new and additional needs become known
  • Recent experience with the server administration of Blackboard Learn 9.1

Preferred Technical Qualifications or Specialized Certification

  • Basic understanding of instructional design principles, practices, and/or theories
  • Experience with content authoring tools such as Captivate, Articulate, and Lectora
  • Experience in higher education with direct experience implementing and managing Blackboard/Canvas
  • At least 3 years' experience with Linux, Java, web services, SAML or SQL
  • Experience with content authoring tools such as Captivate, Articulate and Lectora

Current Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex, disability status, protected veteran status, or any other characteristic protected by law.