Junior Systems Administrator, Lauinger Library Computer Support - Main Campus Libraries

Location
Washington D.C.
Posted
Aug 02, 2017
Closes
Oct 11, 2017
Industry
Education
Hours
Full Time
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Requirements

Junior Systems Administrator, Lauinger Library Computer Support - Main Campus Libraries

The Lauinger Library is located in the heart of the Washington metropolitan area, on the Main Campus of Georgetown University. The library houses materials in the humanities, social sciences and business, as well as U.S. federal government documents and the Booth Family Center for Special Collections, which includes archives, rare books, manuscripts and rare prints. Lauinger Library also serves as the center for the Gelardin New Media Center, the Durkin Collection; the McGhee Collection; the McGhee Center Collection in Alanya, Turkey; the Villa Le Balze Collection in Fiesole, Italy; and the Woodstock Theological Center Library; and the Riggs Library. Lauinger Library shares its cataloging facilities with the Bioethics Research Library at Georgetown University.

The Junior Systems Administrator supports the IT infrastructure and end-users of the Library's multiple technology locations: Lauinger Library, Woodstock Theological Library, Blommer Science Library, SCS Library, and an equivalent number of computing peripheral devices, software, and other computing technologies.  S/he responds to customer service demands, works closely with other library staff to diagnose and resolve routine hardware and software problems, and collaborates with other LIT staff to participate in cross training.  The Junior Systems Administrator has direct contact with hardware and software vendors to resolve problems, gather information regarding new products and/or services, and installs and maintains staff and public IT equipment and software located in the Library. Reporting directly to the Computer Support Coordinator, the Junior Systems Administrator collaborates extensively with the PC Specialist and student workers as part of the Computer Infrastructure Support (CIS) Team, and has duties that include but are not limited to:

IT Maintenance and Updates

  • Provides Windows platform system administration in Active Directory environments and MacOS system administration in Casper Suite environment.
  • Installs, tests, and conducts ongoing maintenance of the Library's IT equipment and software for both public and staff use; and responds to incoming trouble tickets from staff, troubleshooting all issues accordingly.
  • Assists with routine maintenance of the Library's staff and public computers, peripherals, and AV equipment, providing support for software patching, software updates, and software deployments.
  • Deploys new computers using Ghost or Microsoft image deployment methods.
  • Helps with the computer, projector, and other equipment setup in meeting, conference and collaborative-use spaces.
  • Escalates complex issues to the Computer Support Coordinator.
  • Provides other computing services as determined appropriate by the supervisor.

Departmental Inventory Organization and Documentation

  • Assists the Computer Support Coordinator in the stocking and organization of the computer storage room, managing spare equipment.
  • Maintains a current inventory of IT equipment and software licenses.
  • Documents technical configurations and processes, updates existing documentation, and orders peripherals and other computer supplies as needed.
  • Orders peripherals and other computer supplies.

Systems Integration

  • Works on complex projects to integrate new systems or services with existing environment under guidance of the Senior Systems Administrator.
  • Researches potential technical solutions when necessary.

Professional Development

  • Regularly contributes to the profession through active involvement in professional associations at the local level.
  • Continually acquires new knowledge and updates skills to enhance professional performance in all areas of responsibility.
  • Keeps abreast of developments, trends, and issues in the library field.
  • Monitors trends and maintains currency in emerging issues within areas of expertise.

Requirements

  • High school degree or certified equivalency
  • 6 months of experience troubleshooting computers and peripherals, diagnosing hardware and software problems, resolving computer and peripheral hardware and software problems, as well as maintaining and troubleshooting projectors, TV monitors,  and scanners
  • Proficiency in Windows 7 and Mac OS X administration, and in troubleshooting issues with computer hardware and software
  • Knowledge of fundamental Computer Science and IT security concepts
  • Basic understanding of TCP/IP networking and concepts
  • Basic understanding of Bash or Batch scripting
  • Ability to work under time constraints and to correctly prioritize competing demands
  • Good communication skills in order to understand user needs and to explain to library staff their computer issues

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

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Need some assistance with the application process? Please call 202-687-2500

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex, disability status, protected veteran status, or any other characteristic protected by law.