Customer Success Associate

Washington D.C.
Aug 01, 2017
Oct 27, 2017
Full Time
Do you have a drive to commit to a team that is environmentally friendly? Does the idea of partnering with a start-up organization excite you?  Is working with an organization that values team-effort and individual contribution important to you?  Does the idea of working for an organization that is tech-driven inspire you?  If you answered yes to all these questions, this may be the position for you.
Local DC tech start-up is looking to bring on Customer Success Associates to help their fast-growing organization.  

 -Work with organizations to set-up reports in their PMS to come over automatically
-Instruct organizations how to send reports manually, scan directly into ImageSilo or use the Virtual printer.
-Implement software solutions virtually with high levels of quality and customer satisfaction
-Assist with the definition of the hardware, system software, and network configuration required for implementations.
-Provide technical configuration specifics to technical team to build

Must haves:
-Bachelor's degree
-3.5 GPA
-Undoubtedly self-motivated, team-oriented, strong relationship skills, very responsible, and focused on exceeding customer expectations
-Excellent analytical skills to anticipate and resolve customer issues
-Efficient in MS Office, Zoom Meeting and Google applications
-Demonstrable flexibility to juggle while focusing on multiple tasks with equal efficiency in a fast-paced environment
-Exposure to a variety of data driven systems and databases such as MS Access, CRM, etc. a plus

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