Customer Success Associate
Local DC tech start-up is looking to bring on Customer Success Associates to help their fast-growing organization.
-Work with organizations to set-up reports in their PMS to come over automatically
-Instruct organizations how to send reports manually, scan directly into ImageSilo or use the Virtual printer.
-Implement software solutions virtually with high levels of quality and customer satisfaction
-Assist with the definition of the hardware, system software, and network configuration required for implementations.
-Provide technical configuration specifics to technical team to build
-Undoubtedly self-motivated, team-oriented, strong relationship skills, very responsible, and focused on exceeding customer expectations
-Excellent analytical skills to anticipate and resolve customer issues
-Efficient in MS Office, Zoom Meeting and Google applications
-Demonstrable flexibility to juggle while focusing on multiple tasks with equal efficiency in a fast-paced environment
-Exposure to a variety of data driven systems and databases such as MS Access, CRM, etc. a plus