Superintendent, Service Operations
Job Title: Superintendent, Service Operations
Job ID: 170392 Location: MD - Landover Bus Facility
Full/Part Time: Full-Time
Posting Open-Close 09/07/2017
Regular/Temporary: Regular Job Description
All WMATA posted job openings are available through 11:59 pm the night before the noted Close Date. To ensure successful submission of application applicants are encouraged to apply well before this cut-off. The noted Close Date is the date on which the posting is automatically removed from the website as of 12:00am at which time submission of an application is no longer possible. (WMATA reserves the right to remove postings at any time without notice as business needs demand.)
Graduation from an accredited college or university with a Bachelor's Degree in Transportation Management or a related field is desired. A minimum of seven (7) years of progressively responsible diversified experience in all facets of bus operations and administrative work, including considerable experience as a high-level supervisor/manager over bus operations activities that demonstrate the ability to plan, coordinate, and supervise/manage a major bus operations function
Or, an equivalent combination of post high school education, with some college training and more than nine (9) years of progressively responsible diversified experience in all facets of bus operations and administrative work, including considerable experience as a high-level supervisor/manager over bus operations activities that demonstrate the ability to plan, coordinate, and supervise/manage a major bus operations function.
Possession of, or ability to rapidly acquire, a valid Driver's License from the jurisdiction of residence.
Ability to satisfactorily complete the medical examination for this position. Must be able to perform the essential functions of this job either with or without reasonable accommodation(s).
This is highly responsible managerial, technical, administrative, and customer service work of a critical nature. The Superintendent directs all Bus Transportation related work and activities for his or her assigned sector. The Superintendent is responsible for maintaining optimal service performance for his or her assigned sector and for identifying and resolving potential service issues. The Superintendent ensures that all employees are provided adequate coaching, counseling and performance management to recognize good behavior and correct deficient behavior. The Superintendent is accountable for ensuring optimal customer service and is expected to implement service improvements in tandem and with the consensus of other sectors and Bus Operations leadership. The Superintendent has extensive latitude for independent judgment and action within established guidelines, and will be evaluated on the effectiveness of all bus transportation service, workforce productivity, cost performance, and other service programming and activities associated with his or her assigned sector.
Models organizational values and behaviors in all aspects of job performance.
Treats Operators consistently and fairly.
Maintains trust, privacy and confidentiality when possible and where appropriate.
Makes, keeps and follows through on commitments.
Builds the staff into a team to achieve organization mission, goals and objectives
Provides clear expectations, constructive feedback, coaching and guidance to motivate employees.
Delegates decisions and responsibilities with necessary authority to get the job done.
Interacts with customers, communities, and businesses to identify and implement new service and improvements to existing service.
Communicates in written and verbal formats with Operators, organization and outside agencies.
Creates and maintains an environment focused on safety.
Controls the organization labor budget including payment of overtime, non productive time, premium time, and pay to platform time
Establishes performance criteria and behavior expectations for staff.
Provides the tools and resources necessary for people to perform their jobs.
Develops process and procedures to ensure consistent policy and procedures across transportation sub divisions including administration and paper work.
Analyzes financial and operational data to identify problems, recommend, and enact solutions.
Corrects safety and customer service issues within service area.
Ensures that all work assignments are filled and that service is met.
Achieves project milestones on time and within budget.
Coordinates organizational participation in special events and external activities including regional partners.
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
- Personal Interview
- Skills Assessments
- Verification of education and experience
- Criminal Background Check
- Credit history report for positions with fiduciary responsibilities
- Successful completion of a medical examination including a drug and alcohol screening
- Review of a current Motor Vehicle Report
Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.