Spanish Speaking NOC Operator

Location
Germantown, MD
Salary
Competitive
Posted
Aug 01, 2017
Closes
Aug 28, 2017
Ref
7811BR
Function
Engineer
Industry
Engineering
Hours
Full Time
Hughes Network Systems, an EchoStar Company, (Hughes) is the world's leading provider of satellite broadband for home and office, delivering innovative network technologies, managed services, and solutions for enterprises and governments globally. HughesNet® is the #1 high-speed satellite Internet service in the marketplace, with offerings to suit every budget. To date, Hughes has shipped more than 4 million systems to customers in over 100 countries, representing approximately 50 percent market share.

Hughes has an exciting opportunity for a Network Operations Center Operator (NOC) at our headquarters located in Germantown, MD.

Responsibilities:
  • Monitor and manage the NextGen HughesNet service
  • Ability to support international business/clients in countries such as Mexico
  • Work in one of the most complex communications networks and as a member of the team will be responsible for 99.99% system uptime with zero defects.
  • Respond to audible and visual alarms by taking ownership, creating trouble-tickets, trouble-shooting the causes, and escalating accordingly.
  • Provide telephone support and respond to support requests from the consumer call centers, Enterprise customers, Enterprise help desks, and several internal HNS support teams.
  • Proactively identify issues, creating tickets to ensure that all details are captured accurately, follow escalation procedures as documented, use the notification system in order to effectively communicate issues to customer service and upper management, and trouble-shoot the events in a short time frame.
  • Create procedures if they do not exist, update procedures, creating training presentations to peers, and administer the training session so that others can learn.

  • The work schedule WILL include weekends, holidays and shift rotations (1st, 2nd, 3rd, and split shifts). The employee must be flexible enough to change shift schedules quickly and without reservation.

    Basic Requirements:
  • 4 or more years of customer service experience in a network operation environment with solid skills in networking and network security
  • 4 or more years of experience with TCP/IP, as well as, Windows OS and MS Office suite
  • Fluent in Spanish, both written and verbal
  • Essential Qualification: Must be able to do the following with or without reasonable accommodation
  • Able to work weekends, holidays, and shift rotations to support the needs of the 24/7 operations
  • Preferred Qualifications:
  • AA degree or technical certifications
  • Experience with Linux/Unix
  • Knowledge of satellite technology and terrestrial technology (i.e. DSL, WIFI, Cable)
  • Must have strong attention to details skills to perform daily tasks in this role to include: process requests from the task in-box on a daily basis, implement various defined changes as requested from various support teams and enforce the change control procedures.
  • Flexible to work varying shifts (1st, 2nd, 3rd, or a mixed) in a high stress environment.
  • Quick learner, must have initiative, and be able to work in a team environment.
  • Must be able to change priorities quickly and multi-tasking is expected. 

  • EchoStar Corporation (NASDAQ: SATS) headquartered in Englewood, CO, with additional locations world-wide, is a premier global provider of satellite solutions and technology services. Together with its major subsidiaries—EchoStar Satellite Services and Hughes Network Systems— EchoStar offers employees the opportunity to explore the boundaries of what’s possible in the fields of engineering and the business functions transforming this engineering into revenue.
     
    At EchoStar we know the excitement of new endeavors. We pride ourselves in not just our engineering expertise, but as pioneers forging technological change to improve the lives of our customers. We are Connecting the World in new and exciting ways, and offer you the opportunity to learn more about how EchoStar family of companies could be the right destination for you!
     
    EchoStar and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. U.S. Citizenship is required for certain positions. EEO is the law.