Access Specialist for Stacks Maintenance, Lauinger Library - Main Campus Libraries

Location
Washington D.C.
Posted
Aug 02, 2017
Closes
Aug 30, 2017
Industry
Specialty Trades
Hours
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Access Specialist for Stacks Maintenance, Lauinger Library - Main Campus Libraries

The Joseph Mark Lauinger Memorial Library, located on the Main Campus of Georgetown University, houses materials in the humanities, social sciences and business, as well as U.S. federal government documents and the Booth Family Center for Special Collections, which includes archives, rare books, manuscripts and rare prints. Lauinger Library also serves as the center for the following: The Gelardin New Media Center; the Durkin Collection; the McGhee Collection; the McGhee Center Collection in Alanya, Turkey; the Villa Le Balze Collection in Fiesole, Italy; and the Woodstock Theological Center Library.

The Access Specialist supports the teaching, learning, and research of the Georgetown University community by helping fulfill the University Library's mission as an agile organization providing preeminent services, collections, and spaces.  S/he provides support in the Stacks and Circulation/Reserve Desk Services Units in the Access Services department by performing routine tasks and executing special projects; coordinates the delivery of materials to Main Campus faculty offices and the courier service of materials between Main Campus libraries as well as between the Main, Medical, SCS, and Law campuses; and assists with the scheduling, training, and supervision of 30-40 student library assistants every semester.  Reporting to the Stacks Services Supervisor, the Access Specialist has duties that include but are not limited to:

Stacks Services Support

  • Assists the Stacks Supervisor  in training, scheduling, assigning tasks, and monitoring the work of SA1-level stacks student employees
  • Assists with daily tasks of the Stacks Services Unit, including sorting and shelving library materials, retrieving materials requested for in-house paging, Consortium Loan, Interlibrary Loan, and course reserves
  • Assists with planning and executing special projects as needed
  • Manages the daily tasks and special projects of the Stacks Services Unit when the Stacks Services Supervisor is away
  • Processes patron return claims, including communicating with patrons about the status of their claims and coordinating with other WRLC library staff as needed
  • Processes materials requested from WRLC Center and Riggs Library for in-house use
  • Assists with maintaining accuracy of floor maps and directories
  • Assists with routine monitoring of library spaces and reporting facilities issues in a timely manner.

Campus Delivery

  • Coordinates weekday delivery and pickup of library materials from the Blommer, Bioethics, CERES, Dahlgren, and Lauinger Libraries
  • Processes materials requested by patrons at the Law Center and the School of Continuing Studies libraries for pickup by weekly/daily couriers
  • Coordinates the Main Campus faculty office delivery service, including monitoring workflow, staffing, and statistics; finding alternate copies of items not on shelf; communicating with faculty on the status of their requests; and coordinating returns of materials as requested
  • Provides backup to Qatar Support Specialist

Circulation/Reserve Desk Services Support

  • Trains, assigns tasks, and monitors the work of student employees at the Circulation/Reserve Desk to maintain consistently excellent customer service
  • Registers new users and update user records as needed
  • Interprets and applies library policies
  • Resolves disputes regarding fines, missing materials, and user privileges, referring unresolved disputes to appropriate staff
  • Provides assistance with informational and reference queries as needed in person, via the online chat service, and over the phone
  • Collects library fee and fine payments using credit card terminal and GOCard register
  • Provides support to Blommer Science Library circulation desk

Professional Development, Training and/or Library-wide Initiatives

  • Serves on Library committees and task forces
  • Participates in departmental meetings and planning
  • Provides constructive input for enhancements to services or revisions to policies and procedures
  • Serves as a backup to other positions in the department as necessary
  • Undertakes special projects and perform other duties as assigned
  • Seeks new knowledge and update skills to enhance performance in all areas of responsibility.

Requirements

  • Bachelor's degree
  • 1 year of related experience
  • Familiarity with the role of academic libraries meeting the information needs of students, faculty, and staff
  • Excellent verbal  and written communication skills
  • Strong public service orientation
  • Computer literacy, including ability to learn new software programs and technologies
  • Familiarity with Google Apps, including Gmail, calendar, and Drive
  • Familiarity with Windows Operating System and Microsoft Office applications, especially Word and Excel
  • Ability to lift up to 40 pounds and to push carts weighing more than 100 pounds
  • Availability and willingness to work assignments and schedules that vary dependent on  cyclical and priority needs of the department

Preferred qualifications

  • Supervisory experience, especially of student employees
  • Experience working with integrated library management systems, bibliographic databases, and/or internet resources
  • Experience managing logistics and directing staff to complete complex tasks or projects
  • Valid driver's license, and, if hired, qualify for designation as a University driver
  • Ability to adjust to periods of increased workflow and varying responsibilities
  • Ability to work both independently and as part of a team in a complex, changing environment
  • Diplomatic ability to negotiate disputes with stakeholders

The standard work schedule is weekdays between the hours of 8:00 am and 7:00 pm.

Current Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex, disability status, protected veteran status, or any other characteristic protected by law.