Motivated Call Center Manager

Location
Hanover, Maryland
Salary
Competitive pay
Posted
Jul 28, 2017
Closes
Sep 01, 2017
Ref
AD213378
Industry
Other
Hours
Contract

Job Summary/Company:

Have you ever wondered what it would be like to work with an award winning company with international recognition?  Are you a person who is motivated in customer service settings and has experience managing a call center team?  Sparks Group is proud to announce that we have partnered with a highly recognized international company in building a best in class call center.  We are searching for just the right person to lead this team of 10 to 15 representatives.  If you are looking to expand your horizons and join a world impacting team then this could be the exact position you have been looking for!

Responsibilities:

  • Hire, train and onboard new call center agents as required
  • Oversee and ensure conflict resolution between associates and customers
  • Ensure that all employees follow the company’s best practices for call center management and operations
  • Develop presentations and talks to motivate and educate call center agents
  • Communicate company goals to associates so every employee understands his or her role
  • Conduct periodic surveys of customers and potential customers to ensure quality control

Qualifications/Background profile:

  • 3-5 years call center management experience is a MUST
  • 5 plus years of experience in a customer service environment
  • Ability to communicate across all levels management, team members, customers, etc
  • Conflict resolution abilities are necessary in this role

Qualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered.

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

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