Sr Administrator, Systems
Job Description: This is an IT support role and requires experience (5+ years) performing systems administration.Position requires responding to customer requests within contractual time limitations utilizing an automated ticketing system and providing end-user support.Support requests will include, but not limited to: account management, PKI administration, hardware/software troubleshooting, scheduling/troubleshooting VTCs, hardware/software installation.Duties include:
- Manages the functionality and efficiency of a group of computers running on one or more operating systems.Create and administrator user and service accounts, AD group membership and Exchange mailboxes.Shall provide hardware services and maintenance for all classified networks and maintain systems.Provides solutions and training to end-users on various applications.Through training, will maintain current knowledge of relevant technologies.Participates in special projects as required.Support Video Teleconferencing in all designated conference rooms.Communicate to end users the status of their tickets through the following methods: Phone call responses and a web-based portal that offers self-serve access to real-time ticket status information for user feedback.Provide updates to the user upon any change in the ticket. Shall maintain all ticket data per contract and provide synopsized reports upon request.Services shall include junior and senior level support for service requests that extend beyond the services and problem resolution normally associated with Help Desk support. These service requests are supported and documented within the automated support request system. Examples of these typical requests include, but are not limited to, the following: Virus scanning of disks, burning of CD's, moves/conversion/organization/migration, SW/HW installation and reconfiguration, true depth of knowledge of supported applications within the classified environment.Immediately report any act or circumstance in which there is a deviation from the required governing security regulations.
- 5+ yrs of directly related experience is a must.Extensive knowledge of PC hardware and software maintenance.2+ years' experience with Windows 10/Server 2012 R2.Familiar with antivirus and security software (prefer experience with McAfee HBSS).Proficient with TCP/IP network protocol.Hands-on experience supporting standard office software products (i.e., MS Office, Adobe, etc.).Experience administering Public Key Infrastructure (PKI).Familiar with scheduling and operating point-to-point VTC's.Position may involve strenuous activity, such as standing for long periods, lifting heavy objects (i.e. IT hardware), bending/crouching to reach cords requiring plug in etc.
- GIAC Security Essentials - GSECCOMPTIA Security+ CE (preferred)Security Certified Network Professional - SCNPSystems Security Certified Practitioner - SSCP