Sr Administrator, Systems

Location
Arlington, VA
Posted
Jul 28, 2017
Closes
Aug 24, 2017
Hours
Full Time
Job Description: This is an IT support role and requires experience (5+ years) performing systems administration.

Position requires responding to customer requests within contractual time limitations utilizing an automated ticketing system and providing end-user support.

Support requests will include, but not limited to: account management, PKI administration, hardware/software troubleshooting, scheduling/troubleshooting VTCs, hardware/software installation.

Duties include:

    Manages the functionality and efficiency of a group of computers running on one or more operating systems.Create and administrator user and service accounts, AD group membership and Exchange mailboxes.Shall provide hardware services and maintenance for all classified networks and maintain systems.Provides solutions and training to end-users on various applications.Through training, will maintain current knowledge of relevant technologies.Participates in special projects as required.Support Video Teleconferencing in all designated conference rooms.Communicate to end users the status of their tickets through the following methods: Phone call responses and a web-based portal that offers self-serve access to real-time ticket status information for user feedback.Provide updates to the user upon any change in the ticket. Shall maintain all ticket data per contract and provide synopsized reports upon request.Services shall include junior and senior level support for service requests that extend beyond the services and problem resolution normally associated with Help Desk support. These service requests are supported and documented within the automated support request system. Examples of these typical requests include, but are not limited to, the following: Virus scanning of disks, burning of CD's, moves/conversion/organization/migration, SW/HW installation and reconfiguration, true depth of knowledge of supported applications within the classified environment.Immediately report any act or circumstance in which there is a deviation from the required governing security regulations.
Education Training Required

Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Experience:

5-8 years of directly related experience in Tier I and II support.

Demonstrated knowledge and experience with:

Basic understanding of Microsoft Active Directory (Enterprise level preferred)

Familiar with utilizing trouble ticketing system - (Hands-on with Remedy is preferred)

Unique/Additional Requirements

    5+ yrs of directly related experience is a must.Extensive knowledge of PC hardware and software maintenance.2+ years' experience with Windows 10/Server 2012 R2.Familiar with antivirus and security software (prefer experience with McAfee HBSS).Proficient with TCP/IP network protocol.Hands-on experience supporting standard office software products (i.e., MS Office, Adobe, etc.).Experience administering Public Key Infrastructure (PKI).Familiar with scheduling and operating point-to-point VTC's.Position may involve strenuous activity, such as standing for long periods, lifting heavy objects (i.e. IT hardware), bending/crouching to reach cords requiring plug in etc.
8570 Compliance (One of the 4 certification listed below is required prior to starting employment)

    GIAC Security Essentials - GSECCOMPTIA Security+ CE (preferred)Security Certified Network Professional - SCNPSystems Security Certified Practitioner - SSCP
Microsoft Office Specialist (MOS) (preferred)

ITIL Foundation v3 (preferred)

Qualifications 5-8 years of directly related experience in systems administration and analysis.

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.