Technician I, Workforce Technology

Tysons Corner , Virginia
Sep 26, 2017
Sep 29, 2017
Specialty Trades
Full Time


PenFed is looking to hire a Technician I, Workforce Technology in our McLean, VA location.  The primary purpose of this job is to ensure that PenFed IT customers receive exceptional service and technical support and those PenFed endpoint devices are properly configured, deployed and maintained.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.  Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

    Provide excellent service while fulfilling IT customer requests or resolving IT customer problems. Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible. Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices. Be familiar with and follow team policies, processes and procedures. Accurately update the company’s asset management system. Provide technical support and assist IT customers in the use of hardware and software. Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage senior staff for more complex problems. Image and configure workstations in accordance with PenFed procedures. Infrequently provide technical support to board members and corporate officials for PenFed provided hardware devices and software. Provide infrequent hands on support to other departments during implementations and problem resolution. Provide timely and accurate updates to PenFed's incident, request and problem management system. Requires ability to work “off hours” to implement solutions in order to limit impact/exposure to customers and being ‘on-call” as assigned. Continuous skills enhancement in a dynamic technical environment is required. Support a culture of continuous improvement. This is not intended to be an all-inclusive list of job duty

Education and Experience

    Associate’s Degree in Information Technology or a related field is preferred. Minimum of one (1) year of experience in IT Customer Service is preferred. Basic knowledge of Windows and iOS operating systems, Microsoft Office Suite products, and Macintosh applications. Basic knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and devices. Basic knowledge of TCP/IP and LAN switches.
Equivalent combination of education and experience is considered.


Supervisory Responsibility

    This position will not supervise employees.

Licenses and Certifications

    CompTIA A+, ITIL Foundations V3, and HDI CSR certifications are preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.



Limited travel to various worksites is required. 


About Us

Founded in 1935, and still growing, we began as the War Department Federal Credit Union.  Today, PenFed is one of the country’s strongest and most stable financial institutions with over 1.5 million members and over $21 billion in assets.  We serve members in all 50 states and the District of Columbia, as well as on military bases in Guam, Puerto Rico and Okinawa. 

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.


PenFed is an Equal Opportunity Employer

PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.  PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.


PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.