Manager, IT Workforce Technology
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
Lead the Workforce Technology team in providing exceptional service to PenFed IT customers.
Mentor the Workforce Technology staff to ensure that all team members are working problems efficiently and accurately in a team-oriented, professional culture.
Develop, refine, and document team policies, processes and procedures. Provide effective professional evaluations and development plans.
Ensure the team accurately records information in the company’s asset management system.
Coordinate activities to ensure company desktops, laptops, tablets, wireless devices and associated hardware are maintained in accordance with company security standards and requirements.
Contribute to the development of budget requirements and costs based on current state of the Workforce Technology Technician’s staffing, expenses, and proposed projects
Participate in the planning and project management associated with mergers and acquisitions as well as branch opening and closing activities.
Manage periodic rollouts of software updates and hardware upgrades, ensuring PenFed member and employee impact is minimized.
Research and recommend services, products and education as industry and organizational requirements evolve.
Develop KPIs, provide reporting accordingly and respond quickly and appropriately to address concerns highlighted by this information.
Requires ability to work “off hours” to implement solutions in order to limit impact/exposure to customers and being “on-call” as assigned.
Responsible for ensuring business continuity.
Develop a culture of continuous improvement.
This is not intended to be an all-inclusive list of job duties.
Bachelor’s Degree in Information Technology or a related field is preferred.
5 years IT customer service experience required
1 year management or supervisory experience required
This position will directly supervise employees.
ITIL Foundations, V3, Comp TIA A+, MCSE certifications are preferred.
Founded in 1935, and still growing, we began as the War Department Federal Credit Union. Today, PenFed is one of the country’s strongest and most stable financial institutions with over 1.5 million members and over $21 billion in assets. We serve members in all 50 states and the District of Columbia, as well as on military bases in Guam, Puerto Rico and Okinawa.
Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.PenFed is an Equal Opportunity Employer
PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.