AREA SUPERVISOR - DISPATCH

Location
20148
Posted
Jul 26, 2017
Closes
Aug 17, 2017
Function
Management
Industry
Education
Hours
Full Time
JOB STATUS:  OPEN POSTING DATE:  07/26/2017 CLOSING DATE:   POSTING NUMBER:  P175261TRA LOCATION:  DEPT OF TRANSPORTATION POSITION TITLE:  AREA SUPERVISOR - DISPATCH QUALIFICATIONS:  

Graduation from high school, and extensive experience in school bus operations; or any equivalent combination of education and experience that would provide the following knowledge, abilities and skills:



  • Knowledge of school bus operations, effective techniques of supervision, bus route planning concepts and of Loudoun County streets, roads and highways

  • Ability to supervise bus operations and staff in an assigned area; to monitor operations and take appropriate corrective actions when necessary; to respond to emergencies and to investigate accidents; to resolve bus operations problems quickly and efficiently

  • Good oral and written communications skills

  • Knowledge of Microsoft office

  • Ability to drive a school bus

  • Good human relations, organizational and communication skills, patience, tact, and sound judgment

  • Virginia Commercial Driver’s License with appropriate endorsement

JOB DESCRIPTION:  

The Area Supervisor oversees operational programs in the Transportation Dispatch Department. This position is tasked with communicating with Drivers and Attendants to assist with problem resolution. Directs drivers, resolves service issues, and interacts with the community that includes parents, schools and operational staff.  Uses company software to track activity, ensuring the safe and efficient transportation of schoolchildren. Experienced workers in these positions initiate their own daily assignments, follow through on matters, and use independent judgment and training to take appropriate actions to deal with standard recurring situations.

RESPONSIBILITIES:  

  • Manages the day-to-day pupil transportation programs assigned; Performs clerical duties in preparing paperwork for Transportation Coordinator

  • Develops, implements, and trains all Dispatch staff on Standard Operating Procedures (SOP); Assesses problems, complaints, and personnel issues to develop responses and direct corrective actions

  • Instructs staff on handling incoming calls and e-mails from parents, schools and other LCPS staff

  • Recommends personnel actions including suspension and involuntary transfers; Observes and evaluates performance of Dispatch employees

  • Develops and implements policies ensuring efficient use of human and vehicular resources; Coordinates with internal agencies to achieve service levels

  • Acts as liaison and responds to questions and complaints received from parents and school administrators concerning student transportation and safety programs and advising such groups of appropriate procedures

  • Performs related work as required

OTHER INFORMATION:  

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle or feel objects or tools; and reach with hands and arms. The employee is regularly required to see, talk and hear.  The employee is occasionally required required to see, talk and hear.  The employee is occasionally required to stand; walk; and stoop, kneel, crouch or bend and may be required to lift up to approximately 50 pounds.

OUTSIDE APPLICANTS MUST UPDATE THEIR APPLICATION TO INDICATE WHICH POSITION(S) THEY ARE APPLYING FOR.

CURRENT LCPS CLASSIFIED EMPLOYEES MUST SUBMIT AN INTERNAL APPLICATION AND LETTER OF INTEREST FOR EACH POSITION IN WHICH INTEREST IS EXPRESSED.  THE LETTER OF INTEREST MUST INCLUDE THE JOB NUMBER AND PERSONAL IDENTIFICATION NUMBER (PID).

IF YOU HAVE NOT SUBMITTED A NEW RESUME WITHIN A YEAR AND/OR CHANGES HAVE BEEN MADE, PLEASE SUBMIT AN UPDATED RESUME.

THIS POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED.

 

APPLY TO:  

Department of Human Resources and Talent Development

SALARY:  

Classified Position, Level 15
Salary Range: Refer to
12 Month Position (Prorated), 8 hours per day

DAYS:    FROM -   TO -