Academic Support Specialist

Fairfax, Virginia
Commensurate with Experience, plus full benefits package
Jul 24, 2017
Aug 28, 2017
Career Level
Entry Level
Full Time

INTO George Mason University

INTO George Mason University (INTO Mason) is a joint venture between George Mason University and INTO North America. INTO Mason’s unique programs for international students provide tailored academic and English language instruction coupled with a highly supportive learning environment that supports adjustment to life in the U.S. and long-term academic success.

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason is currently the largest and most diverse university in Virginia with students at campuses in Arlington, Fairfax, and Prince William as well as at learning locations across the Commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting work that is meaningful and opportunities to both collaborate and create.  Mason is only minutes from the nation's capital, close to cultural activities, excellent schools, and vibrant neighborhoods in a region known for its dynamic growth.

INTO is an organization working in partnership with leading universities and investing in the development of world class international student centers. Each INTO center is managed by a board in which INTO and the partner university are equal shareholders. Since 2006, INTO has successfully launched partnerships with 23 universities in the United Kingdom, United States and Asia.

  Job purpose

The Academic Support Specialist provides administrative and data entry services to the Advising and Academic Services department that serves the INTO Mason English Language and Pathway Programs.  This position provides the daily support needed to ensure student data is recorded and processed accurately.

Reporting relationship

This position reports to the Academic Support Coordinator.

Essential Duties and Responsibilities

Primary responsibilities include, but are not limited to:

  • Updating and maintaining departmental student records and addresses
  • Processing and following up on student registrations and holds
  • Planning and executing student registration events
  • Executing current student communication plans, including those related to academic status and attendance
  • Reviewing and processing student progression & matriculation documents
  • Tracking documentation processing between the Banner and SalesForce systems, and reconciling student study plans and records
  • Other duties as assigned



Required Qualifications

Knowledge, Skills and Abilities:

  • Advanced ability to work with technical systems such as MS Access and MS Excel
  • Must be process- and detail-oriented
  • Strong oral/written communication and interpersonal skills
  • A strong work ethic and a positive, friendly, and customer service-oriented attitude
  • Comfortable working with culturally and ethnically diverse populations, and possess exceptional cross-cultural communication skills



Education and Experience:

  • An Associate’s degree or an equivalent combination of education and experience
  • Significant experience with student information data systems
  • Demonstrated experience managing student records in an academic setting
  • Demonstrated ability to conduct independent research
  • Demonstrated ability to prioritize, meet deadlines, and work under pressure while maintaining attention to detail

Preferred Qualifications  


Knowledge, Skills and Abilities:

  • Ability to take initiative and work both independently and as a team
  • An interest in other nationalities and cultures

Education and Experience:

  • A Bachelor’s degree
  • Experience with student information data systems
  • Proficiency with Ellucian BANNER and/or SalesForce applications
  • Professional work experience in a university admissions or registrar’s office
  • Multilingual experience and cross cultural communications skills
  • Experience and the ability to work with a wide variety of internal and external constituents


This position is based at the George Mason University, Fairfax campus.


This is a non-exempt full-time position with a pay range of $16.83/hour - $19.23/hour, plus a full benefit package including Medical, Dental, Life and more. We offer up to 6% match on 401k, at least 10 paid holidays, and 22 days of PTO. We offer a positive work environment, casual Fridays (wear your Green and Gold), on-site dining and company sponsored events. Candidates must be eligible to work in the U.S., no sponsorship is offered.  Regular hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. Due to the unique nature of the position evening and weekend work may be required during peak periods.

How To Apply

To be considered for this position, please click the following link to submit your cover letter and resume:

INTO University Partnerships provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. INTO University Partnerships complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.


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