Sr Help Desk Technician

Fairfax, VA
Jul 21, 2017
Sep 14, 2017
Specialty Trades
Full Time

    Provides “White Glove” IT Customer Support Services for the Executive staff at GDIT. The Executive staff includes, but not limited to Vice President Level and above.Responsible for designing and supporting individually tailored and appropriate at-work IT solutions for the Executives.Provides proactive interaction with Executive Admins for any associated IT needs.Provides support and management for conference rooms and associated AV componentsAbility to have flexible hours to accommodate executive staff as needed.Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.Installs and configures applications software and related hardware (such as desktops, laptops, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).Act as onsite operator for other technical and organizational teams to provide hands/eyes support as well as standard administration functions.Provides software and system troubleshooting and support.Provides technical support and training to end-users.May provide guidance and work leadership to less-experienced technicians.Maintains current knowledge of relevant technology as assigned.Participates in special projects as required.


    The work is typically performed in one or more office environments, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. The GDIT office will be a fast paced work environment supporting hundreds of employees primarily working out of cubicles. Some lifting will be required, average is 50 pounds or less. Carts will be provided for heavier items. Some local travel will be required. Ability to work as part of a team and independently in a fast paced and high demand environment.
Education Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

    3-5 years of directly related experience supporting end-user computing and customer support. Strong written and oral communication and excellent customer service skills are required.Experience working with high level Executives supporting their IT needsExperience with Microsoft Windows Workstation (Virtual OS and physical), operating systems, and common applications (e.g. Microsoft Office)Experience with desktop/laptop and application supportSupport for handheld devices (Blackberry, iOS, Android, Windows), a plusSolid understanding of basic networking principlesOperational knowledge of the following is a plus: Active Directory and Group Policy, SharePoint, and Microsoft System Center productsMust be able to obtain security clearance.
  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.