Driven Support Center Representative, Award Winning Company

Location
Rockville, Maryland
Salary
Competitive pay
Posted
Jul 20, 2017
Closes
Aug 24, 2017
Ref
AD213841
Function
Analyst, Business, Finance
Career Level
Entry Level
Hours
Contract

Job Summary/Company:

Well-known, private industry company is seeking a talented recent college graduate (or near graduate) with a goal of establishing a career within the financial industry. This is an entry-level position within the company’s call center with exponential opportunity for growth. 100% of employees are promoted within the company within 2 years. Incumbent candidate will respond to calls from SRO’s, brokerage firms, lawyers, the general public, and the media, among others. This position allows you to work from home twice a week, with laptop and necessary tools being provided by the company!

Responsibilities:

  • Utilize various corporate applications to respond to client requests for information regarding the company, its members, and investor resources
  • Log cases in CRM application and ensure resolution within the allotted timeframe
  • Provide support to internal and external customers
  • Provide navigation and procedural support to the general public with regard to company’s investor resources and the customer complaint center
  • Respond to requests for reports or publications
  • Process Media Source orders for internal and external customers

Qualifications/Background profile:

  • Bachelor’s degree, or currently enrolled and within one year of obtaining
  • 1-2 Years of customer service or work experience
  • Must demonstrate attention to detail, sound judgement, and solid organizational skills
  • Excellent analytical, interpersonal and communication skills
  • Familiarity with Windows-based computer applications
  • General business knowledge, an understanding of the securities industry, and experience with a case management system preferred

Qualified candidates should send their resume OR call Sparks Group at 301-926-7800 for additional details. Please note resume must include a valid email address in order to be considered.

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!