Technical Support Representative

Washington, DC
Jul 19, 2017
Sep 25, 2017
Full Time
General Dynamics Information Technology, Health and Civil Service Division, has an opportunity for a Technical Support Representative (TSR) in Washington, DC to provide on-site desk-side and remote support for a range of software and hardware issues; to include applications, mobile devices, VPN assistance, PC and MAC workstations and printers.  The TSR must demonstrate detailed knowledge of microcomputer software and hardware network operating systems, Active Directory administration, advanced PC applications, Apple computers, Internet services, multi-media, wireless technologies, security programs and messaging software used in the US House of Representatives.  

  • Related college degree preferred, not required
Qualifications Candidate Specific Requirements (expert level):

  • 3 years minimum experience in IT call center environment
  • 3 years minimum experience with Microsoft Windows and Office
  • 3 years minimum experience supporting Mobile devices IOS, Android, Blackberry
  • 1 year minimum experience with MAC OS
  • 1 year minimum experience supporting clients using remote access software
  • 1 year minimum experience supporting remote connectivity (VPN)
  • Must have excellent written and verbal communication skills
  • Related IT certifications preferred but not required
 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.