Lead Help Desk Technician

Location
West Des Moines, IA
Posted
Jul 18, 2017
Closes
Sep 25, 2017
Industry
Specialty Trades
Hours
Full Time
Join a dynamic team looking for technical and customer service oriented individuals that want to do impactful work and have a meaningful career. Come join a fortune 500 company that touches the lives of millions in the Health Care Community. If you are interested in Big Data and Health Care, we can provide the perfect combination for you! Our office has a comfortable dress code and is very laid back also our team spirit is evident in our everyday work environment. 

The successful candidate will be responsible for:

 

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • Installs, configures, and upgrades computer hardware and software.
  • Provides end-user software troubleshooting and support.
  • Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Provides troubleshooting and support.
  • Participates in the administration of e-mail systems.
  • Provides phone and help-desk support for local and off-site users.
  • Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  • Maintains current knowledge of relevant technologies as assigned.
  • Participates in special projects as required.
Education
  • Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Qualifications
  • 5-8 years of directly related experience supporting help desk operations.
  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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