Washington D.C.
Jul 17, 2017
Jul 20, 2017
Full Time

About the Agency

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

WHAT DOES A PROGRAM ANALYST (USER EXPERIENCE & DESIGN) DO? As a Program Analyst (User Experience & Design) you will be responsible for accomplishing various analytical studies and/or projects relating to substantive, mission-oriented programs of the Internal Revenue Service. The studies or projects involve complex programs, systems, or issues and have impact on multiple IRS locations and/or organizations. In this role you will coordinate the impact of the project with employees and managers in all affected areas within the Service and with individuals and organizations outside the Service. Specifically, you will use your analytical and technical skills to conduct in-depth analyses of project data, requirements, and impact and you will identify problem areas and determine how to resolve them.

WHAT IS THE ONLINE SERVICES DIVISION? The IRS Office of Online Services was established in 2011, and is dedicated to providing and improving online (web and mobile) self-service tools to taxpayers. OLS creates high value for both the IRS and the taxpayer by continuously improving the website and giving taxpayers "self-service" capabilities to obtain needed information and fulfill their tax obligations. The office combines online expertise, data analysis and business knowledge to conceptualize online tools and develop product roadmaps. OLS is responsible for developing handy applications such as IRS2GO (a smartphone application that lets taxpayers interact with the IRS using a mobile device) and Get Transcript (an application that allows taxpayers to view a copy of their transcript online). Other applications include tools and calculators that help taxpayers understand and meet their tax obligations.

One position may be filled in one of the following locations: Washington, DC; Lanham, MD; Boston, MA; Atlanta, GA; or Austin, TX.

  • Occasional Travel
  • One to five nights per month.

  • No

  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.
  • You must meet the following requirements by the closing date of this announcement:

    GS-13 LEVEL: You must have 1 year of specialized specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Experience with evaluative and analytical methods and techniques to analyze findings; Experience using project management tools and techniques to plan, schedule, implement, closeout, and evaluate complex projects and studies; experience conducting studies and projects with a long-term impact and budgeting methods and techniques to prepare analyses and estimates of resource needs; experience identifing actual or potential problem areas, trends, deficiencies, or other similar factors affecting operations. Experience with program laws, regulations, policies and precedents to develop new or modified guidelines, to analyze impact and make recommendations. Experience with oral communication techniques to present findings and deliver briefings, negotiate solutions to disputed recommendations; and written communication techniques to prepare project papers, staff reports, manuals and directives.experience working in a large organization, finance organization, customer service organization, or the federal government: experience conducting user research and analysis including ethnographic studies, user interviews, persona development, and experience journey; experience conducting usability testing and analysis leading to recommendations and prioritization; experience creating user interface elements, prototypes, and design specifications across multiple platforms including the development of style guides and pattern libraries; experience in understanding and applying modern web technologies and principles, such as, HTML5, CSS3, SASS, JavaScript, jQuery, content management systems, Web Services, and Application Programming Interfaces; experience ensuring accessibility across the entire spectrum of ability including compliance with standards like WAI-ARIA, WCAG, and section 508; experience working with modern methodologies for iterative design including Lean and Agile.

    - The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
    - To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

    * Please refer to " Conditions of Employment"

    Not Applicable


    As an Program Analyst (User Experience & Design) you will:

    • Meet with managers and executives within the Service to define the overall goals and objectives of the project.
    • Prepare complex action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
    • Prepare recommendations for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
    • Plan, coordinates and establish operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.
    • Establish a system to review, control, and report on project status; Monitors project status and adjusts work plans for project accomplishment.
    • Conduct in-depth analyses of project data, requirements, and impact; identify problem areas and determine how to resolve them; Prepare agency directives, IRM issuances, memoranda, service-wide policy statements, and other written guidelines and recommendations relating to the project.
    • Conduct briefings and prepare comprehensive reports to keep managers and executives advised of project plans and progress and to communicate findings and recommendations.
    If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

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