Information Technology Specialist

Washington D.C.
Jul 17, 2017
Jul 19, 2017
Full Time

About the Agency

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Mangement and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Building on a Tradition of Excellence and Meeting the Challenges of the Future The Secret Service is a premier law enforcement organization with two critical national security missions: protect our nation's leaders and to conduct criminal investigations. Our team members continue a tradition of excellence - whether investigating financial crime or protecting national and visiting foreign leaders. In the Secret Service, we serve the country with duty, loyalty, justice, integrity and courage. In the Secret Service, we:

  • Protect the President, the Vice President, and other leaders; investigate threats against them; and safeguard their residences and other facilities
  • Plan and implement security designs for National Special Security Events
  • Investigate financial crimes including fraud, identity theft and computer-based attacks on banking or telecommunications infrastructure
Joining the Secret Service, Office of the Chief Information Officer, Information Technology Operations Program will allow you to draw on your technological expertise to maintain and modernize the US Secret Service’s Information Technology (IT) and communications infrastructure, as well as enhance the efficiency and effectiveness of information technology systems.

Apply for this exciting opportunity to provide mission critical support for the design, research, testing, implementation and maintenance of assigned application development projects within the Secret Service. This Information Technology Specialist position starts at a salary of $47,735 (GS-7 step 1), with promotion potential to $123,234 (GS-13 step 10). For more information on the Secret Service click here.

This position is covered by Administratively Uncontrollable Overtime (AUO) and additional compensation may be paid at the rate of up to 25% of the base salary.

  • Not Required

  • No

  • U.S. citizenship is required.
  • Completion of a single scope background investigation is required before.
  • Submit to a polygraph examination prior to your appointment.
  • Submit to random drug testing while you occupy the position.
  • Education:

    GS-7: 1 full year of graduate level education or superior academic achievement

    GS-9: Master’s degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master’s degree or equivalent graduate degree

    Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

    Education: All academic degrees and coursework must be from accredited or pre-accredited institutions


    Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

    GS-05 through GS-15 (or equivalent): for all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

    1. Attention to Detail – Maintains, configures, optimizes, and troubleshoots computer systems and network technologies (i.e. servers, databases, operating systems, network services and equipment) responsibly to meet customer performance requirements.
    2. Customer Service – Provides guidance, direction, and technical support to the user community by analyzing and troubleshooting complex problems impacting hardware attached to the network or communications devices.
    3. Oral Communication – Communicates technical information regarding systems performance requirements or technologies needed to meet future information technology needs in clear and concise manner to management and the user community.
    4. Problem Solving –Identifies problems related to managing various aspects of systems administration (i.e. Active Directory, Communications, Virtualization, Storage) and developing solutions or recommendations to modify, configure, or integrate technologies to meet customer performance requirements.

    GS-07: You qualify for the GS-7 level (starting salary $47,735) if you possess one year of specialized experience equivalent to the GS-05 level performing duties such as assisting with gathering requirements from the agency’s end users(customers) and defining solutions. Assist in the design, testing, implementation, monitoring and support of IT systems within the U.S. Secret Service environment. Assist in the development policies and protocols. Assist in the deployment and support of mission and enterprise applications.

    GS -09: You qualify for the GS-9 level (starting salary $56,226) if you possess one year of specialized experience equivalent to the GS-07 level performing duties such as: assisting with gathering requirements from the agency’s end users and defining solutions. Assist in the design, testing, implementation, monitoring and support of IT systems. Assist in the writing, reviewing and editing of system documentation, SOPs and training materials. Assist in the development of Statements of Work, preparing procurement requests, and reviewing contract proposals for adequacy in terms of vendor ability to perform desired actions and produce proper results.

    Top Secret


    The selectee will serve as an Information Specialist (IT) in the Office of the Chief Information Officer, Information Technology Operations Program. Typical work assignments include:

    • Installs, operates, and maintains Secret Service data networked equipment, components, operating systems and applications software, such as, personal computers, printers, scanners, local area networks, servers, tape back-up systems, wide area networks, routers, switches, hubs, leased circuits, firewalls, intrusion detection systems, network management systems and wide variety of oter types of networking equipment.
    • Develops network backup and recovery procedures; installing, testing, maintaining, and upgrading network operating systems software; and/or ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.
    • Performs diagnostic routines on networked equipment using state-of-the art data analyzers, software, or other test equipment to troubleshoot network failures. If required, coordinates outage resolution wih telecommunications service providers or contractor maintenance personnel.

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