User Support Specialist and Project Coordinator

Washington D.C.
$60k - $65k
Jul 17, 2017
Aug 21, 2017
Full Time

AACC seeks a User Support Specialist to be the first point of contact and provide direct support for the users of a web-based community college student outcome suite of tools and resources.  The incumbent will work with colleges and college personnel to provide user-support, create user feedback activities and develop and implement a training curriculum.  Responsibilities also include assisting with membership account management, website and data tool maintenance/enhancement, and project management support.  Qualified candidates will have bachelor's degree or equivalent experience, plus 2-3 years of related work experience providing user support services and training for a data tool or technology platform.  Requires highly effective customer service, communications skills, and an ability to comprehend, research, and summarize information to respond to user questions. 

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