Network Administrator

Anne Arundel Medical Center
Annapolis, MD
Jul 17, 2017
Jul 17, 2017
Full Time
Job Description: Performs network administration and support functions in an integrated mid-range Enterprise class in both a physical and VMWare ESX Windows 2003-2012 Active Directory, Exchange, and System Center environment. Plan and lead the day-to-day operation, administration, and all other activities of the local area network(s). Applications include COTS applications (eg MS-Office and Outlook) and specialized medical applications such as Epic. Lead user support and call/problem tracking for all AAMC locations. 1. Plans and conducts the day-to-day operation, administration and all other activities of the LANS, servers, and software applications assigned. 2. Assists in maintaining and updating network device "As-Built" documentation, testing documentation, and other information, which depicts the physical and logical configuration of the network devices. 3. Responds to calls from computer system end users requesting assistance and takes appropriate action; utilizing a variety of tools. 4. Provides 3rd through 4th level user support and 1st and 2nd level network support in problem escalation process. 5. Communicates with users in a timely manner to ensure problem resolution and take proactive measures to prevent recurrence. 6. Provides desk-side assistance to users when 1st and 2nd level support unsuccessful. 7. Enters and tracks all trouble calls into problem tracking application. 8. Provides task management and technical support for special projects. 9. Provides assistance with research and evaluation of proposed hardware and software modifications and upgrades. 10. Attends classes, seminars, conferences and reviews professional literature to enhance knowledge of trends and developments related to applicable technologies. Knowledge/Experience Four year degree in field and 3 years technical network experience or 5 years of technical experience.One of the following technical certifications preferred (EMC, CNA, CNE, MCSE, MCITP, VMWare, etc.) Epic Client System Manager certification preferred PowerShell/VBscript scripting experience preferred Excellent Customer Service Skills. Excellent troubleshooting and problem-solving skills. Ability to manage multiple tasks. Ability to work individually or as a member of a team. Ability to work under pressure. Able to participate in on-call rotation. 3+ years experience in a Microsoft Windows 2003-2012 Domain environment, VMWare, C itrix, and Microsoft Exchange 3+ years experience EMC Storage preferred (VMAX 10K, VNX)