Application Support Specialist

Reston, VA
Jul 17, 2017
Jul 17, 2017
Accountant, IT
Full Time
Job Description: Application Support Specialist Position Description CGI is looking for a an Application Support Specialist to provide support for custom application software with our team in Reston, VAThe application support specialist should have extensive experience supporting applications that reside on a UNIX platform. Will answer technical questions, troubleshoot problems, and guide users to develop into SME knowledge. May extract data, format and run reports, or perform specific analytical functions using application in the lower environment. May have substantial knowledge of Infrastructure discipline. Your future duties and responsibilities KEY JOB FUNCTIONSStudy business processes in client or host unit and how they are automated.Examine business processes in unit to determine how they could be automatedSuggest best practices for smooth operation.Works with users of application that automates or executes their business processes.May be required to develop data extractions or develop reports from requests or requirements stated by clients.Use database, report writer, data mart, or specialized applications to generate reports or analyses.Support Application & Coordinate Application setup in DEV/SIT/ISIT/UAT/IUATMay support application(s) in production.Note interruptions in lower environments that could translate into production issues and review methodology/process to prevent happening.Note interruptions or bugs in operation and carry out mitigation / problem managementWill be tasked to deliver workflow for proactive monitoring.Track issues and report periodically to group charged with monitoring uptime and efficiency of production application.Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production.Will be assigned small projects for completionShould be able to work in a matrixed environmentKnowledge of Operating Systems, Middleware, DB , WebServers, one or more batch controlMust be a very strong team player and should be able to work with little supervision Required qualifications to be successful in this role Skillset Essential Skills Required: 6+ years of:Extensive knowledge of UNIX, SQL, Ticketing System (Remedy or ServiceNow), Autosys.Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues.Good communication skills both verbal and writing with the ability to discuss issues with users.Experience in supporting all phases of SDLCExperience supporting applications in a UNIX environmentUnderstanding of database conceptsKnowledge of UNIX Shell and Korn scripting for automation of tasks.Experience with Autosys job management for scheduling, monitoring, and reporting. port Analyst Bachelors Degree or higher in Computer Science, Computer Engineering, Information Technologies, Math, or other applicable degree. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at . This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. All CGI offers of employment in the US are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not other

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