Customer Service Accounts Rep I

Winchester, VA
Jul 17, 2017
Jul 17, 2017
Full Time
The Frederick County Sanitation Authority is accepting resumes for the following position:A' Customer Service Accounts Rep IA' Successful candidates will have three years experience in customer service operations. Supplemented by six (6) months experience with direct customer contact, to include money handling, problem solving and modern office support functions. Must possess excellent computer skills to include, Microsoft Excel, Word, Outlook, and Internet Explorer. Excellent customer service and communication skills; able to handle high pressure environment. Bilingual a plus.A' Duties include but not limited to: Provides customer service through taking payments by check, cash or credit card machine, opening new accounts, terminating accounts and updating customer account information. Provides information concerning billing and fee structures, delinquent payments and account status. Processes payments received, verifies check amounts and account numbers, ensures checks are complete, signed and dated correctly. Requests work orders for new service, terminations, repairs, water quality etc. Revenue reporting, Creates financial agreements. Corresponds and communicates information to customers by way of letter, fax, phone or email concerning account issues. Performs data entry in the maintenance of customer utility accounts.A' FCSA offers a competitive benefits package.A' Salary range: $29,980-32,500A' Resumes may be mailed to:A' PO Box 1877A' Winchester, VA 22604A' Or emailed to:A' . Keywords: Customer Service Representative, Location: Winchester, VA - 22604

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