IT Help Desk Administrator
IT Help Desk Administrator Window Nation, the 5th largest remodeling company in the country, is seeking a dedicated individual who is looking to make a difference at our corporate headquarters in Fulton, MD. In 10 short years, Window Nation has evolved into one of the premier and fastest growing home remodeler companies in the country. This is an exciting time for Window Nation, and we need a dedicated and meticulous individual to help us continue our growth! If you are someone who thrives on challenges and believes that you can positively impact our business while making change happen, then we invite you to apply to be part of the Window Nation family! Responsibilities Provide helpdesk support and resolve problems to the end user's satisfaction Modify configurations, utilities, software default settings, etc. for local workstations Utilize and maintain helpdesk tracking software Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues to the Service Desk for escalation Assign users and computer to proper groups in Active Directory Perform timely workstation hardware and software upgrades as needed Requirements IT Help Desk Administrator Requirements The position requires extensive experience working with: . Windows XP/7/8/10 installation, support, and troubleshooting . Windows Server support, and administration (2003/2008/2012) . Windows Active Directory support and administration . Microsoft Exchange Server 2003/2007/2010/2013 - Administration . Salesforce.com support and troubleshooting The position requires hands-on experience working with: . Managed antivirus solutions . TCP/IP network troubleshooting . Configuration, deployment, and support of network routers, switches, wireless access points, and firewalls . Microsoft Office - Basic use, installation, and troubleshooting Benefits Benefits to you: . Above average compensation and a great benefits package that includes medical, dental, life insurance, and 401k . Company provided laptop and cell phone . Ongoing management training is provided . Exceptional reputation in the industry - Over 10,000 positive online reviews and 96 percent of their customers say they would recommend Window Nation. They are also known for giving back in the community. . Award winning - In 2015, Window and Door named them "Dealer of the Year." They were also named one of the "Top Dealers in USA" by DWM Magazine, one of the top window retailers in the US by Remodeling Magazine and Qualified Remodeler, and are a five-time Angie's Super Service Award Winner. Most recently the company was awarded the "Corporate Culture Award" by Smart CEO for fostering a creative, collaborative workplace culture to enhance performance and sustain a competitive advantage.