Inside Sales Manager

Reston Limousine
Sterling, VA
Jul 17, 2017
Jul 17, 2017
Management, Sales
Full Time
Inside Sales Call Center Manager Reston Limousine, a family owned employee focused Passenger Transportation Company which has been providing services in the Washington Metropolitan area for over 26 years has an opening for an experienced Inside Sales Call Center Manager. Our inbound sales call center is responsible for handling new customer acquisition and upselling, responding to existing customer quotes and bookings, and existing customer account growth for the largest passenger transportation company in the Washington, DC area. The team is also responsible for lead development for inside campaigns and outside sales executives. Responsibilities include developing strategies to achieve aggressive expansion goals, implementing best practices and procedures to optimize the performance of the group and implementing the appropriate management system to track and manage the business. Primary Responsibilities: Manage the inside sales staff responsible for reservations, inbound sales, customer retention and bookings. Grow the skill set of inbound professionals to be outbound for lead generation.Establish and implement best-in-class standard operating procedures to optimize the inside sales process for new business and customer reorder while ensuring the highest level of customer satisfaction.Develop the staff training and coaching processes to optimize the execution of the sales process from first touch to close and booking.Develop Key Performance Indicators (KPIs) to monitor departmental progress and track performance relative to objectives, such as close ratios, vertical market penetration, discounting trends, etc.Direct all supervisory functions for team, including, but not limited to, interviewing/hiring, training, coaching, and evaluating to ensure continual development of a well-qualified team and to enhance operational successAssist in developing responses to major RFPs.Assist with marketing campaign development.Provide insight on competitive campaigns and promotions, service specifications, and pricing strategies that our competitors are offering in the market.Interface with operations and accounting to ensure all bookings meet quality assurance goals. Desired Skills and Knowledge: Must have a thorough working knowledge of the operations of an inside sales call center for a high growth business.Excellent customer service skills.Must have a high level of analytical and problem solving skills; demonstrated ability to solve practical and complex problems.Knowledge of KPIs and dashboards to monitor and improve performance; understand quality standards, methods and reporting as required.Excellent oral, written, interpersonal, and presentation skills are necessary to interface effectively at all levels of the organization, staff, departmental management, and various internal and external parties/customers.Self-motivated with the ability to work independently in a fast passed dynamic environment. With minimal supervision, demonstrate the ability to solve practical and complex problems,Must be experienced in computer operation and capable of effectively using standard Microsoft Office applications to include MS Word, Excel, and PowerPoint, CRM tools ie, Salesforce, and Operational applications such as Telephony and Livery/Dispatch systems to generate required reports and analytical data. Knowledge of Santa Cruz a plus.Must be able to speak, read, and write fluent, grammatically correct English. Professional Training, Education, & Experience: Successful applicants must be able to show that they possess the skills and ability to successfully carry out the responsibilities of the position. The following examples are illustrative of the level of education, experience and training which might lead to the development of these skills. Candidates may demonstrate possession of the necessary abilities in other ways, and therefore these examples are not absolute criteria. Bachelor's degree in Business Administration, Sales or relevant field preferred or relevant industry experience consisting of a minimum five years related call center experience or operational/sales experience in the Livery/Transportation/Logistics Industry.Must have call center management experience and a proven ability to effectively manage a 8+ person inside sales call center.Demonstrated leadership skills and proven success influencing and motivating othersProficiency in MS Office, CRM, Telephony and Livery/Dispatch software is a must.Experience in Livery/Transportation sales is preferable. This position is Full Time based in our Sterling, VA office Monday through Friday. Salary is a base plus incentives. Benefits: health, dental, vision and life insurance, AFLAC, STD/LTD and 401k with company match. All applicants should apply through our company website: and click on CAREERS or click here to begin the application process: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status. Job Posted by ApplicantPro

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