Desktop Support Specialist - Mid Level

Employer
LCG
Location
Rockville, MD
Posted
Jul 17, 2017
Closes
Aug 07, 2017
Function
Accountant, IT
Hours
Full Time
LCG is seeking an IT Desktop Support Technician with strong technical experience in providing technical solutions and support to hardware, software and operating systems in an inter-networked environment. Enterprise operating environment includes heterogeneous desktop/laptop operating Windows OS, which encompasses desktop applications, browsers, printers, and telecommunications and video. Duties Provide end-user troubleshooting and support for staff to include desktop, laptop, applications and operations Provide end-user troubleshooting and support for staff on network and desktop printers Configure workstation and laptops with standard desktop image and install applications; optimize for performance and operation Support, promote and develop desktop management, software deployment, systems administration, data integrity and recovery Configure (hardware and network), install, manage, and troubleshoot desktop and network printers Ensure that all tickets are documented with current status, customer communications and full description of the problem/resolution daily Perform installation and troubleshooting of software; including all service packs, hot fixes, for all HRSA approved systems and devices Ensure employee(s) receive mobile computer device training prior to its release Deploy software manually or via LanDesk running the Government standard desktop image Provide one-on-one desk side assistance to end-users on the standard core applications Provide updates to the customer regarding the problem's status when the projected completion time for problem resolution changes or if the customer requests status Support and troubleshoot PIV authentication Work as part of a team and independently Review and participate in projects that evaluate, test and introduce new technology and approaches Review, maintain and enforce approved procedures and quality standards