Desktop Support Specialist Level 1

Employer
LCG
Location
Rockville, MD
Posted
Jul 17, 2017
Closes
Aug 07, 2017
Function
Accountant, IT
Hours
Full Time
LCG is seeking a Desktop Support Level I and II to provide strong technical experience in providing technical solutions and support to hardware, software and operating systems in an inter-networked environment client's enterprise operating environment includes heterogeneous desktop/laptop operating Windows OS, which encompasses desktop applications, browsers, printers, and telecommunications and video. Duties Provide end-user troubleshooting and support for staff to include desktop, laptop, applications and operations Provide end-user troubleshooting and support for staff on network and desktop printers Configure workstation and laptops with standard desktop image and install applications; optimize for performance and operation Support, promote and develop desktop management, software deployment, systems administration, data integrity and recovery Ensure all tickets are documented with current status, customer communications and full description of the problem/resolution daily Provide one-on-one desk side assistance to end-users on the standard core applications Provide updates to the customer regarding the problem's status when the projected completion time for problem resolution changes or if the customer requests status Adhere to official Property Management procedures for all equipment installs, moves, loans or accessing as defined by the Government Support and troubleshoot PIV authentication Work as part of a team and independently Review and participate in projects that evaluate, test and introduce new technology and approaches Review, maintain and enforce approved procedures and quality standards Preferred Skills and Experience: Experience supporting Citrix and Cisco VPN Experience supporting and using SharePoint Familiarity with Adobe Professional Requirements and Qualifications: College diploma or university degree in the field of computer science or 2+ years equivalent work experience. Certifications in A+, MCSE or MCPs in current Microsoft workstation, server and applications Minimum 1-2+ years demonstrated full-time experience troubleshooting current and previous Microsoft workstation operating system(s) 1+ years demonstrated experience supporting client configuration, administration and network access in Microsoft server environments Knowledge of basic computer hardware, including: Dell computers and laptops, printers, and mobile devices (Blackberry, iPhones, and tablets) Experience with desktop operating systems, including Windows XP, Windows 7, Windows Mobile 6.0 - 6.5, and Windows 8.1 Extensive application support experience and knowledge of Microsoft Office 2010 products to include Publisher, Outlook, Access, Power Point, Excel, Word, Project, Lync, and OneNote Proven ability to work as part of a team as well as show initiative and ability to work independently Excellent written English communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Strong documentation skills