ServiceNow Engineer

Employer
CACI International
Location
Annapolis Junction, MD
Posted
Jul 17, 2017
Closes
Jul 17, 2017
Function
Engineer
Industry
Engineering
Hours
Full Time
Job Description:CACI Enterprise IT Operations has an opportunity for a Lead Systems Engineer to support a large and complex IT enterprise program. DUTIES and RESPONSIBILTIIES:As a Systems Engineer you will be part of the programs tools support team with some of your duties as follows: -Identify, evaluate, and introduce new technology and/or process changes to enhance the ability of the enterprise IT environment to meet the mission needs of the customer throughout the contract period of performance. -As part of the tools support team of system engineers you will oversee the technical evolution through the phases of the contract. -Develop and implement enterprise IT tools to support an IT managed service delivery approach. -Focus on continual service improvement to increase efficiency and cost optimization of services, and IT service delivery processes. -Provide technical direction and engineering knowledge in support of planning, designing, developing, testing, installing, and maintaining systems monitoring and management services. -Develop, define, and document systems management policies, processes, procedures, and drive implementation and use within the program. -Perform user administration on enterprise management supporting technologies. -Manage data generated by the IT enterprise tools that generate tickets assigned to engineers for resolution and document IT issues for root cause analysis and lessons learned. -Further network assist by identifying reasonable evidence for failures to prevent reoccurrence. -Troubleshoot and resolve technical issues related to remote access services. -Represent the programs technical interests with partners, suppliers, industry associations, and government entities to ensure the flow of technical information and best practices.EDUCATION & EXPERIENCE:Typically requires bachelors degree and seven to nine years of related experience. PHYSICAL DEMANDS:Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.