InStore Personal Banker

Citizens Bank
Middletown, DE
Jul 17, 2017
Jul 17, 2017
Accountant, IT
Full Time
DescriptionYou might be wondering what InStore isthis is where we have partnered with top regional grocery store chains to place our branch right inside their store. Youll have the benefit of a high volume of prospective customers walking through your lobby every day!As a universal banker, you are at the forefront of delivering an exceptional banking experience to our customers. The dynamic and high-traffic environment of the In-store branch provides maximum opportunity for sales-oriented, motivated and confident individuals like you to connect with customers and build a pipeline of new business for Citizens Bank.Youve been told youre a people person. Those who know you see how much you value strong relationships. You also find great satisfaction in helping others and offering sound advice. You enjoy a structured environment and as a self-starter, you make the most of every opportunity to be successful. Thats why we know you would be a great fit for our universal banker role!A day in the life of an InStore Universal Banker Work directly with In-store customers to build and deepen relationships by uncovering financial needs and recommending the best banking products, services and solutionsIdentifies new to bank prospects and grows relationships with existing customers through social interactions within the store along with outbound callsResolve customer service issues and simplify their lives by recommending other banking convenience services to current and new customersOpen new accounts and assist with teller transactions as needed Comply with all policies, procedures and regulatory banking requirements Make banking easier for customers by sharing and setting up self-service options Partner with your branch team and specialists to connect customers to experts who can help with specialized financial needs Adapt, as needed, to meet the ever-changing financial needs of our customers and the communities where we do business Drive sales and exceed performance goals by providing an exceptional customer service experienceQualificationsHigh School degree or GED required Proven sales and customer service experienceMinimum of 1 year cash handling experience strongly preferred Strong listening and customer service skillsAbility to effectively ask questions and identify needs to enhance the customer relationship Commitment to build relationships through phone development Ability to problem solve and provide solutions to customer issuesAbility to build strong relationships with teammates, business partners and specialists through collaborationSelf-motivated, confident, and ability to multitask effectively Willingness to work branch hours, which include weekends and evenings Ability to function within a controlled scheduleA professional appearance- you are the face of Citizens BankExperience in retail, hospitality or banking is highly desiredSuccess FactorsKnowledge, skills & abilities that typically lead to success in the job include:Seeking and acting on feedbackPersonal accountabilityCommunicationCustomer ServiceRelationship BuildingAttention to DetailConsultative sellingSales drive & passionCross sellingTeller accuracy and complianceHours & Work ScheduleHours per Week: 40Work Schedule: Varies Monday-Sunday If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.Join us as an In-store universal banker and use your outstanding people skills to help shape our customer banking experience and drive your sales performance at Citizens Bank.Be a great Citizen. Join us today.Why Work with UsAt Citizens, youll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, NA and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.