Retail Sales - Lancome Counter Manager - Towson Town Center
For employment consideration, only one application is necessary. Please apply only to the one position you are primarily interested in pursuing. Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We're looking for counter managers to lead a cosmetics line while assisting customers with make-up application, skin care and fragrance selections. From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers. The ideal candidate is results oriented, a team leader and thrives in a commissioned sales environment. If you share our love for the customers we serve, the merchandise we sell and the work we do, this is a place for you to build a rewarding career. Responsibilities Set and achieve personal sales goals while supporting the goals of the team Greet customers in a timely, professional and engaging manner Provide honest and confident feedback to customers regarding products Build lasting relationships with customers by contacting them to follow up on purchases, suggest new products and invite them to upcoming events Consistently seek new trend and product knowledge to act as an expert for the customer Open new Nordstrom RewardsTM accounts as a means of building customer relationships Build and maintain strong vendor relationships to maximize business results Manage the scheduling and execution of vendor events and promotions Communicate business opportunities that include line performance, stock levels and team motivation/recognition Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning Qualifications Have a high school diploma, or equivalent (preferred) Proven ability to set and achieve sales goals Competitive drive and entrepreneurial confidence to succeed in a commission-based environment Demonstrated ability to develop relationships with customers and coworkers Knowledgeable and enthusiastic about cosmetic trends Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment Ability to quickly learn new procedures and processes Strong organizational and follow-through skills Excellent communication and interpersonal skills High level of ownership, accountability and initiative Cosmetic experience and licensing is not required; we will provide training to all employees in cosmetics Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune (TM) magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers. As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and much more. We are an equal opportunity employer committed to providing a diverse environment. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position. The hours and schedule for this position will vary by week depending on business needs. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.